We heard your feedback and we’re making some exciting upgrades to the Balance platform! We can’t wait for you to start, continue or elevate your wellness journey with us.
A personalized experience
With a cleaner and more visual experience, you can focus on the content that matters most to you. It’s now easier to understand your personal health information, create and manage wellness goals for yourself and track your progress.
Enhanced mobile experience
The Balance platform’s mobile design has been updated to create a better, more responsive experience on all your devices. You’ll now be able to easily track and manage your wellness journey, wherever you are.
The information and resources you need are now right at your fingertips, meaning you can quickly and accurately find what you’re looking for.
Integration with more fitness trackers
You’re now able to use more wearable fitness trackers with the Balance platform, including all trackers from Fitbit, Garmin, Misfit and Wear OS by Google. You can track your steps and sleep automatically, have them count towards your Balance trackers and earn reward points to spend on prize draws.
Already have a Balance profile? You don’t have to worry about losing your current Balance points or data—all information will automatically be transferred. The only thing you’ll need to do is reconnect your Fitbit if you’ve been using a Fitbit to track your steps in Balance.
As always, user privacy and security are top priorities for the Balance platform. Individual user data has not been or will ever be shared with any group, whether it’s employers, the government or even Alberta Blue Cross.
Try the new Balance platform today by logging into the member site and clicking on “Balance” under the “Your benefits” tab.
If you have any questions about the Balance platform, please contact Alberta Blue Cross at 1-800-661-6995 or visit us at ab.bluecross.ca.
Balance will not sync with my Fitbit – in fact none of the tracker icons on the linking page work. Also it would have been nice to have been notified by email that we had to re-link these again – I just found it by chance.
Hi TC, we’re sorry to hear you are having difficulties. We suggest reaching out to our customer services team who can assist you at 1-800-661-6995. Thank you!
There is some one that abused ambulance service that takes 3 times week to different hospital that nothing wrong with him
Hi Mary, we’d be happy to chat with you further about this, please feel free to call us at 1-800-661-6995 so we can learn more.
Unable to access BALANCE via internet.
Hi Stanley, please give our support team a call at 1-800-661-6995 so we can help you get access.
My Garmin watch isn’t showing my steps and sleep in balance. It’s showing it connected. Any help would be much appreciated
ASKED TO COMPLETE A QUESTIONAIRE. Nothing and anot able to wstablish a link to the HRA Balance???
A waste of my time
Hi Ronald, please call us at 1-800-661-6995 and we would be happy to help you out.
Are you planning on adding the Apple Watch to the Balance tracker choices. So many of us have it, but do not have the option to pick it for the tracking.
Hi Dean, thanks for the comment! That’s a great question – we’ll take this back to our team to see if that is an option. Thank you, we appreciate your feedback.
Hello, has there been any update on adding the Apple Watch to the tracker?
Hi Michelle, thanks for the question 🙂 Alberta Blue Cross is currently exploring adding additional wearable technologies to our Balance trackers, with Apple products being among those evaluated.
Hello. Thank you. I am waiting on this update to happen before I invest in a tracker so hoping it is sooner than later. Appreciated.
Have you added Apple Watch yet to the list of available activity tracker?. I don’t have time to manually add my steps in every day.
We’re still working on it.
I just got the apple series seven and was disappointed to see I can’t add it. Is there a timeline yet for adding apple trackers?
Hi Shaun, thanks for your feedback. While I don’t have a timeline when it will be available, having the capability to include Apple trackers is something we have identified as an enhancement to Balance and hope to include this capability in the future.