Updated as of February 2021.

For many of us, the COVID-19 pandemic imposed change to our daily lives and some things take longer than they used to. Perhaps you’ve had to wait longer in line to pay at the grocery store, experienced a delay in receiving the shoes you ordered online or spent more time than usual on hold with your Internet provider. We may not be able to help you with any of that, but we can help you get paid faster when it comes to your benefit claims.

Online claims submission

Direct billing is usually your best option, but in cases where it’s not available, you can submit a claim online using our member site or the Alberta Blue Cross® app. When you submit your claim online, you’ll reduce your exposure to COVID-19 and reap the following benefits:

  • Anytime, anywhere—take advantage of time spent waiting in line at the grocery store to submit your benefit claims online. Not only is this the easiest and most convenient way to submit your claims, it’s also the fastest. When you submit a claim through the mail or by dropping it off at one of our branch locations, it can take more than three weeks to reach our head office and be processed. Most of our employees are working from home and our branch locations follow a weekly rotation schedule to pick up mail or claims in the drop box and send them to the Edmonton office where they can be scanned and distributed for processing. When you submit a claim online, it’s usually processed automatically by our system rather than manually by an analyst, resulting in much faster turnaround times.
  • Save money—by not having to mail in your claim, you’ll save money on postage and avoid any delays in postal service. If you have to drive some distance to one of our branch locations, you’ll save money on gas and spend less time in traffic.
  • Eliminate the need to print copies of your receipts—keep the original and simply snap a photo of your receipt to upload the digital copy online. You can also use an app like CamScanner to turn your phone into a mobile scanner.
  • Check your claim status—easily find out if it’s been processed. If your claim has been processed, a statement with your reimbursement amount and direct deposit date will be available for you to view and print. No more waiting for a surprise in the mail.
  • Cancel or modify a claim online instead of phoning in and possibly waiting on hold.
  • Get reimbursed faster through direct deposit—no more waiting for cheques in the mail. When you submit a claim online before 5 p.m. MT, payment may be deposited in your bank account as soon as the next business day. You’ll also save yourself time by not having to go into your bank to deposit a cheque.   

Submit a claim online today

Sign in or register your account at members.ab.bluecross.ca or download the Alberta Blue Cross® app from the App Store or Google play

219 Comments

  • Maria Rosario Maglalang says:

    Hos to seek reimbursement for the claim on optical.

  • Juliana Owad says:

    Hi,
    Is eye exam covered by extended health coverage by Blue Cross?

  • Dan Price says:

    Are Dr fees covered for filling out documentation?

  • michelle rundell says:

    How do I do an online claim for contour strips the system won’t accept the din #

  • Joanna says:

    What is the processing time for Health spending account and wellness spending account submitted online? Thank you

  • Michelle Loschuk says:

    Am I allowed to claim an Apple Watch under my fitness benefits?

  • Euridice Martinez says:

    Hi, can custom orthotics claims be submitted online?

  • What should I do? The system won’t accept the DIN#

  • bob says:

    cannot seem to get a claim report using the to and from dates they are showing the same dates

  • ANNABELLE DEQUINCO says:

    I called 911 and they sent the ambulance. What is my coverage with the ambulance fee? group 25000 section 800.
    Thank you.

  • Reginald Bibby says:

    How can I submit a claim relating to diabetic supplies – needs and test strips? To date I have mailed them in. I was told recently by someone at ABC that they can now be submitted online. Can you please clarify? Thank you.

    • Hi Reginald, to submit your claim online simply go to members.ab.bluecross.ca and sign in. If you haven’t registered for the member site you can do so on that page as well by clicking “not registered yet”. Once you’ve signed in click claims on the top right hand menu then ‘submit a claim’ on the left. You will be given some options for different claims. Choose your category and follow the prompts. If you have any questions along the way please call us at 1-800-661-6995. Thank you!

  • Andrew says:

    I am on the list to have my hip replaced in the coming year or two. My Doctor has suggested getting a hyaluric acid injection, or mcnouise cinjal (this is my best translation of what he wrote…) These would help keep my hip flexible and pain free until the surgery is scheduled. Does AB Blue Cross cover these treatments?

    Thank you,

  • Denis Laberge says:

    I submitted a claim for drug reimbursement and never got reply on the submitted claim, date submitted was Nov 1,2020 via mail submission

  • Mauricio Bianchi says:

    Hello, I submitted a claim (118472729, Health) and it appears to me as pending. Could you tell me what is missing for this to be ongoing or you can tell me what number to call to get information
    thanks

  • ANN says:

    Can I send a prescription for my stockings online? if yes, where can I send it? Thanks

    • Hi Ann, when submitting a health claim for support stockings, there will be an area where you can upload documents like your prescription. You can also use the document upload feature, which is accessible from your main dashboard in the member site. From here, can submit the document as a Physician’s Written Order.

  • Nancy Richards says:

    I can’t talk to you online because you are too busy to answer calls. I ordered eyeglasses from the United States. I guess they are not covered, because when I try to fill out the form for eyeglasses, it asks for the province. So I hope you will answer my question. I can’t even leave a voicemail on your phone!! I am also wondering, I need compression stockings. Can I just order them online and then claim them when I get them? I usually order them from United States too. Will I have trouble claiming them as well?

  • Tom says:

    I submitted a claim for massage therapy and tried to send in the picture of the receipt as per the instructions. When I tried to find the claim number, the system has no way to go to it so that I can get the claim number to attach to the picture. How do I get access to the claim in process? Why don’t you make it easy by having that capability built into the actual claim instead of having to exit the claim and then attach the photo of the receipt in another part of the site?

  • Tim Husar says:

    My Wife has Compounds that are made under a Doctor’s Prescription that have a DIN of 0099999 and the amount of 10 grams will not be accepted on the Drug Forms. Can this be changed on your end to expedite the On-Line Application over Mail in without calling a Representative? Thank you.

  • Joyce Gow says:

    can i claim any of my license registration fees

  • Joyce Gow says:

    am i able to use my health spending account to get reimbursed some of my fees?

  • Gerald Simon says:

    The claims report function does not appear to be working.

  • Lorraine Mooney says:

    I, Lorraine Mooney, would like to cancel my blue cross non group plan. I feel it’s not covering all medications and I’m still paying out of pocket. So for any inconveniences this may cause.

  • Mable says:

    I need to submit a drug receipt for a compound. Is mailing it the only way to do it? Why can’t I scan in my receipt?

    • Hi Mable, you can submit your receipt through our app or member site when submitting your claim if prompted. If you’ve already submitted the claim, you can upload the receipt using the document upload feature, which can be found on your account dashboard or under documents in the main menu.

      • Mable says:

        Thank you for your prompt reply. How do I submit a receipt for a compound with no DIN#? The claim process won’t allow me to proceed.

        • Hi Mable, unfortunately compound drug claims cannot be submitted online because of their unique properties. A compound is a drug that is made up of more than 1 ingredient to make up the whole drug itself. When a claim for a compound drug is submitted, it must be reviewed to determine if all ingredients that make up the compound are in fact eligible.

  • Hal Kerbes says:

    First, if the number of calls is so exceptionally overwhelming on an average business day, blue cross needs more agents.
    Second, being told to try again the next business day is not helpful.
    Bringing me to #3 – my dentist’s office submitted for coverage payment – as they always have – to be advised “this patient had no individual eligibility”.
    Uhm, yes. Yes, I most assuredly do. And a visit to our account confirms that.

    So what is up, and what do I do about it?

  • Nagi Ahmed says:

    Hi
    I bought a CPAP machine last year in installments and Blue cross covered the cost partially. I got a mail saying that the claim criteria for sleep apnea were updated.
    Can I claim what I paid? what about the rest of the installments?
    How I can claim that?

  • Mary says:

    I can’t claim online, there is option for that.

    • Hi Mary, yes there is an option to claim online when you log in to the member site. If you haven’t logged in before you will have to register. Once logged in, click the my benefits tab and you will see an option to claim online. We would be happy to walk through this with you. Please feel free to give our team a call at 1-800-661-6995. Thank you!

  • Karen Hildebrandt says:

    My husband has just rented a Cpap machine for a month trial for $250.00 is that covered and if so under what category?

    • Hi Karen, your coverage will depend on your plan and what qualifies under your Health Spending Account (HSA). To check if CPAP machine rentals are covered, visit our website at https://www.ab.bluecross.ca/, click the “Sign In” button and choose “Plan members” from the drop-down menu. Once you are logged in, go to the Health Spending Account page for a list of what is coverable. For further help, please reach out to our Customer Services team at 1-800-661-6995. Thank you!

  • Kevin O'Neill says:

    Looking for the pathway to submit a compound prescription with a DIN that is not accepted

    • Hi Kevin,

      You can submit a compound prescription by signing into the member site or app, selecting Claims from the menu, then selecting Submit a claim. Once there, click on Health claim. When you do that, you’ll receive a pop-up screen asking if your claim falls under one of our regulated categories, select No. You can then input all the relevant claim information. You will also need to submit your receipt with this claim. A small number of customers on employer plans won’t be able to submit this way, so if you’re still having trouble please give our team a call at 1-800-661-6995.

      We’re currently working on simplifying the compound claiming process. Thanks for your patience.

  • Gawlik says:

    Hi
    I submitted 2 claims for my wellness account. One was in December. The status says n/a What does that mean?

  • brent yasuda says:

    Why do you make it impossible when you emailed me to find the way to get the 1000 points??

    • Hi Brent, we’re sorry to hear that you’re having trouble finding our Balance wellness platform. To get your 1000 Balance bonus points, you can log in to our member site at members.ab.bluecross.ca and go to Balance under “Here are some important actions…”. Once you’re in Balance, the HRA prompt should open right away and you can fill it out to get your points.

  • Gail says:

    Can I add my spouse to my benefit plan?

  • It used to be so easy to obtain a Claims summary for the past year. What has happened? I put in date range: 1 Jan 20 to 31 Dec 20, click Generate report and nothing happens.

  • Brad Shacker says:

    While logged in, through “Contact Us” I have emailed a question twice, 1st time back on Jan 29, and received no follow up.
    Is this email method of submitting questions still being monitored?

    • Hi Brad, yes this email is being monitored regularly and we will get back to you as soon as possible. Unfortunately we are experiencing higher than normal wait times so its just taking a little longer. We greatly appreciate your patience!

  • LEAH OLSEN says:

    I submitted a claim to for my Wellness Account the middle of January 2021 and still have not received reimbursement.
    I was expecting it to be deposited February 15, 2021 but still nothing.

  • Garry Meads says:

    When I put in the details for a total claims report, it appears to start generating the report and then nothing………where is the report?

  • gold tap says:

    Thanks for sharing such an amazing Blog.

  • Jessica says:

    Can you please clarify what Alberta Blue Cross considers “Natural Health Supplements” and what of those are eligible for coverage?

  • Jessica says:

    EDIT: Can you please clarify what Alberta Blue Cross considers “Natural Health Supplements” and what of those are eligible for coverage? To clarify I am referring to the Wellness Spending Account that some AHS staff have in Group # 25000.

  • Joanna says:

    How do I submit a claim with the Din # 009999999? It says the Din # is invalid.

    • Hi Joanna,

      This number is for a compound drug, which is made up of different drug components, and isn’t technically a DIN number, so it can’t be submitted online. These numbers are simply used in the system for further investigation. As our Pharmacy team will need to review all components within the compound drug, you must submit this claim manually by submitting a fully completed Health Services Claim form (located at ab.bluecross.ca/forms.php) and the receipts via mail.

  • Daniel says:

    When I am submitting a claim for a health care service (Podiatrist), for first time ever the practitioner is in the list, so I selected it, but when I need to select the service provided, the list is empty, therefore I cannot select service and the claim doesn’t go thru. What do you recommend.

    • Hi Daniel,

      Sounds like you’re on the right track. After choosing the provider, select No in response to the question, ‘Is your claim for foot orthotics?’ After that, you should be able to select a podiatry service.
      If you’re still having any trouble, please contact us through the member site or , use our contact page or call us a 1-800-661-6695.

      Thanks!

  • Ruma Jain says:

    Its fine

  • DK Christie-Milley says:

    I have filled out my HSA and expected it to be able to go electronically, but it seems to be only a PDF that I have to print. Do I have to print it, sign it, and submit receipts in order to claim this HSA item?

    • Hi DK,

      If you sign in to the member site or use our app, you should be able to select submit a claim. You’ll then have an option of submitting a Health Spending Account claim.

  • Tomiko says:

    I would like to request a form to change banking information where our payment comes out for Blue Cross.
    I have been trying last few days on the phone and website. I thought I finally got a form but that was a form for the direct deposit for the claims.
    It’s been so frustrating for the simple task. Could you help me?

  • T Dexter says:

    Good morning, I have searched the member site and cannot find instructions for how to stop receiving paper statements. Can you point me in the right direction? Thanks!

  • Thomas says:

    Could you please tell me why pharmacies are charging a dispensing fee during COVID?

  • Wayne says:

    Hello would like to know if I am covered for dental

    • Hi Wayne, you can check your benefits by singing in to the member site and using the benefit look up tool. Or if you have further questions, please give our team a call at 1-800-661-6995 🙂 Thanks!

  • John Wiebe says:

    I noticed my monthly Alberta Blue Cross auto deduction from my bank increased from $146.34 to $146.76 without notification. Why?

  • grace says:

    grace
    can I use my health spenting account to claim a prescription compressionn stocking?

  • Charlotte Brown says:

    Trying very hard to understand how I can apply my HSA credit to premium payments. I logged into my Blue Cross account. It has a reminder for the submission of claims but nothing on the application of HSA credits to premium payments. Could someone help, please? Thank you.

    • Hi Charlotte,

      When you sign in to the member site, you should be able to hit ‘submit a claim’ and then select “Health Spending Account claim”. From there you select who the claim is for, follow the prompts and you should get an option to click to add an expense. Under expense category select “Extended Health & Dental Insurance premiums” Let us know if this works or if you have any other questions.

  • WERNER PLUSS says:

    Simple question. I use to print my tax receipt for the contribution amount, Now I cannot find any link to do that. why not?

    • Hi Werner,
      Sounds like you’re looking for a claim totals report. To find it, sign in to the member site or app (or register here first). Then, select Claims and go to Claim totals report. Once you choose the date range, you can click Generate report, then you can select print in the pop-up window. If this pop-up window doesn’t open, please contact us through the member site or app or give us a call at 1-800-661-6995.
      Thanks!

  • dj says:

    Hi. I am an ETS bus driver, group 35 section g1. Does my plan cover foot orthotics prescribed by a physician?

  • BK says:

    Hello, can I submit Health/Dental Premiums for reimbursement via my Health Spending Account online? I don’t see that option in the expense category
    dropdown.

  • Wing says:

    I used to be able to claim my 20-30% portion of the prescription drugs thru the HSA account. It seems that I cannot claim that anymore as 70% of the prescription drugs has been paid thru direct drugs billing by the pharmacist. My claim was rejected as “claims have been paid”. Please advise what I could do to claim my 30% portion. Thanks

  • Judie Laird says:

    I have Blue Cross coverage for seniors. Does it cover any dental at all? extractions? checkup? anything? Thank you.

    • Hi Judie, you can find more information at alberta.ca/seniors-health-benefits.aspx. If you have further questions, please reach out to our Customer Services team at ab.bluecross.ca/contact-us.php.

  • Kathryn Stacey says:

    I submitted a HSA claim online over a month ago, sent in 2 update requests and have heard nothing. What can I do?

    • Hi Kathryn, thanks for your comment. You can check the status of your claim by logging in to the member site. Or if you prefer you can also give our team a call at 1-800-661-6995. Thanks!

  • Anne Marie Mannella says:

    I like to know the delay on the process with my Wellness claim I submitted April 1st …. I sent an email no response, tried calling and that is even difficult. Very irritating not being able to get a hold of anyone.

  • Jhun says:

    Why is it always asking me to fill up direct deposit form when i already did everytime i try to make a claim?

  • Lori Sparrow says:

    HI there, if there is no code for a dental treatment, ie impressions, how do I fill out the claim as the site will not allow us to proceed without a code

    • Hi Lori, impressions are usually included within the cost of other dental services. We have reached out to get more information so that we can assist you with this claim. Thank you!

  • Haidee says:

    How do I link multiple ABC plans? The step by step guide found in the FAQs is based on the previous website design and is no longer applicable.

    • Hi Haidee, to link plans, sign in to the member site and on the top right hand corner (next to the FAQ’s) there is an option to link multiple plans. Once you have completed that, a blue box will remain there but will say ‘view another plan’ and you can look at both plans. If you have any troubles please call our team at 1-800-661-6995

  • grace says:

    hi how i add my husbant‘s insurance company

  • Robert J Menard says:

    Looking for information on how to add a spouse who turned 65 in May and has submitted the form for proof of age and has not received a card or information yet

  • Rusty says:

    Hi Blue Cross – I received this blanket email out – and could not find how to complete the HRA anywhere on your web page. You don’t have good search engine, and after about 15 minutes – I gave up???

    Earn 1,000 bonus points NOW for completing your health risk assessment (HRA) in August.

    Bid on rewards right away or save your points for a better chance to win big.

    By completing your HRA, you are empowered with greater awareness of the state of your own health and equipped to do something about it!

    When you complete your HRA before the end of the month, you will receive 1,000 bonus points automatically credited to your account.

    Sign in NOW to complete your HRA, then visit the Reward Store to bid for a chance to win!

  • Len says:

    Can I still complete health risk assessment form?

    • Hello Len, yes you can. Just a reminder today is the last day you will be able to receive a bonus 1000 points from completing it. However, you can still complete it after today, you just won’t receive those extra points.

  • Rob says:

    Hi,

    On the back of the envelope mailed to me by ABC, it says “Go paperless!” I have hunted through all the options in the website menus, but I see no delivery mode option. Can someone tell me how I can change this?

    Thanks!

    • Hello Rob, Under Account Settings in the member site, you will need to select communication preferences then make sure you select “yes” when asked if you would like us to email you.

      You can also sign up for direct deposit; under account settings.

      If you need further assistance, please give us a call at 1-800-661-6995.

  • Dale Ewachow says:

    I travelled 51 kms(each way) to go to Doctor’s appointments, treatments and receive prescriptions. Can I get reimbursed on my Health Spending account? How would I do that?

  • Sandra Radke says:

    How do I find out the rate that I am paying for coverage for each person on my plan

  • I entered my banking information for direct deposit and hit submit. Is there a waiting period before I can submit a claim on-line or can I submit one right away?? I am in a loop and it won’t let me submit a claim and prompts me to sign up for direct deposit even though I have already entered and submitted my banking information for direct deposit

    • Hi James! We’re sorry you’re having this issue. We recommend that you call our customer service department. They would be more than happy to help sort this out for you. The phone number to contact them is: 1-800-661-6995

  • Leah says:

    can yo advise where I can find the form and instructions on how to claim your Health Spending Premiums?

    • Hi Leah,

      You can submit a claim for your extended health and dental insurance premiums on our member site at members.ab.bluecross.ca.

      When you sign in to the member site, you should be able to hit ‘submit a claim’ and then select “Health Spending Account claim”. From there you select who the claim is for, follow the prompts and you should get an option to click to add an expense. Under expense category select “Extended Health & Dental Insurance premiums” Let us know if this works or if you have any other questions.

  • ALEJANDRO PULONGBARIT says:

    Hi there!
    My name is Alejandro Pulongbarit, I keep on trying to create an account for username & password. But unfortunately the computer won’t let me do anything. I hope someone will coach me and bare with me while I’m doing it, please and thank you.

  • How can I check the benefit for my orthotics and pressure stokings

  • Nilesh says:

    Hell0
    Do the covid testing under HCRA claim can be submitted for cost of Covid testing for travel.

  • Natalie says:

    I keep inputting my banking information to submit a claim and it isn’t being recognized by your system.

  • Huong says:

    If I place an online order for home fitness equipment in December 2021, but the equipment is not delivered until January 2022, would it be considered an expense for 2021 or 2022 year?

  • Olufemi Odediran says:

    Hello,
    How can i claim the Credit for the unspent portion of my 2021 Healthcare Account.
    Thanks

    • Hi Olufemi,

      When you sign in to the member site, you should be able to hit ‘submit a claim’ and then select “Health Spending Account claim”. From there you select who the claim is for, follow the prompts and you should get an option to click to add an expense. Under expense category select “Extended Health & Dental Insurance premiums” Let us know if this works or if you have any other questions.

  • Charla says:

    I can’t figure out how to download a vision claim form. I have checked online and on the app. Can you please email one to me or provide me with further direction?

  • John Deuel says:

    Hello where do I go to send you the Dentist estimated cost for a repair that is over 800$??

    • Hello John,these estimates would be considered dental pre-determinations. Your dental office can submit these via CDANet for immediate response. If you have further questions, please reach out to us directly at 1-800-661-6995.

  • Vittorio Cortese says:

    Hello,
    I have a CREDIT FORFEITURE DATE of Feb 28, 2023 for my Health Spending Account. Does this mean I can take advantage of the unused balance in 2022? Does the LAST DAY TO SUBMIT not apply to the credit forfeiture date?

  • John Slade says:

    How do our get a copy of my 2021 payments for tax purposes?

  • Magaly Paz says:

    Hello, I have 71 years old and I would like to know how can I get the benefits of Alberta coverage for seniors. I am permanent resident and I have 2 years living in Canada. Thanks.

  • Hello, please contact Alberta Health to apply for Alberta seniors coverage at 780-427-1432. Or visit https://www.alberta.ca/seniors-health-benefits.aspx to learn more about the program.

  • Elizabeth Larsen says:

    Hello, I’m confused regarding my plan. As an example regarding Physiotherapy Benefit, it says “$1,000.00 has been accumulated towards your maximum of $1,000.00 per benefit period (July 01,2021 – June 30,2022). I am understanding that I have maxed out on accessing physiotherapy until July 1st?

  • Liliana Mehta says:

    I think if you are asking for a convenience way to do it. Alberta Blue Cross should offer to opt out of the direct deposit. I do not subscribe to any online banking but I would love to have the option to make a claim directly to Blue Cross and avoid more paper waste.

    Thank you

  • Wendy Walroth says:

    I fell and broke my hand / wrist. Instead of a cast, my doctor recommended a brace like they use for carpal tunnel. I purchased one from a medical supply store. Can I claim it and if so, under what category?

  • Cyndie Berg says:

    I’m modifying a claim with necessary paperwork but the Statement number box won’t accept anything, HELP!

    • Hi Cyndie. Please be advised that if your claim is in process, it cannot be modified yet. If your claim has been processed, please try again, ensuring that you’ve entered the correct claim type, individual and statement number, and have provided an adjustment reason and receipt. If you’re still experiencing issues, please call our Customer Services team at 1-800-661-6995.

  • Tracey says:

    What coverage is available to support the cost of hearing aids? Thank you

  • Ann says:

    why is it it taking 3 weeks to process a clain that doesnt need any further documentation?

  • Tom Kitagwa says:

    Is any type of coverage provided automatically when travelling to other Canadian provinces?

    • Hello, you can learn about the Alberta Health Care Insurance coverage provided by the Government of Alberta here: https://www.alberta.ca/ahcip-coverage-outside-alberta.aspx. The travel coverage provided is limited. As such, we recommend purchasing travel insurance when travelling within Canada. Medically necessary health care services—hospital care and physician services—are typically covered in other provinces, but additional services like ambulance, hospital transfers, air ambulance and repatriation to your province are not covered. The additional coverage provided by our medical travel insurance goes beyond what is covered by the provincial government and helps to keep medical costs in check in case of an emergency.

  • Rick Robinson says:

    The member app won’t allow me in. I recently tried to submit some claims. Now whenever I open it I get a message that says “We thought you left”. It won’t let me close the dialogue box so I can’t sign in.
    I have uninstalled and reinstalled the app twice. No change.

  • Hello Rick, we have been experiencing technical issues related to this. Our technicians are investigating the issue and will resolve it as soon as possible. If you are still experiencing this problem in the next 24 hours please call our customer services line at 1-800-661-6995.

  • Patricia "Jane" Bruchet says:

    Hello,

    Could you advise how long it takes to process a claim on a health spending account. Thank you.

  • Ofelia Jacinto says:

    I have been trying to submit my expenses online and didn’t find anywhere to submit . I registered and downloaded the blue cross app. I asked my husband as a primary card holder and always giving him a username and password error. It was stated on blue cross website about submission online is faster but it doesn’t say if it’s for primary cardholder only.
    Thanks

  • Laurie McCormack says:

    I have tried several times to upload receipts on claims that require more documentation with all being rejected. Why?

  • Tony says:

    Hi how long does it take for a claim to be processed? I submitted 2 weeks ago

  • Iris Albrecht says:

    I am having problems submitting a claim for an allowable claim, a push splint from the sturgeon hospital, orthopedic clinic. I was advised that this is an allowed claim and my benefits book confirms. Any simple hints. The bill is from AHS and was paid in full at the hospital directly. Thank you for any help. Iris

  • Mark Radke says:

    I asked my daughter (24 year old dependent – going to school) to set up an account so she could make her own claims and she says she is not allowed to do so. How can I get that set up? or if not, why not??
    Thanks

    • Hello Mark, as a dependent she would sign into the member site using the member ID for your plan. She would not set up a separate account. We recommend contacting our team who can explain the process further at 1-800-661-6995 or you can send us an email at connect@ab.bluecross.ca with your member ID and contact info. Thanks!

  • Lisa says:

    Hi,

    I am trying to figure out how to submit a claim for a wheelchair. My husband’s insurance paid for 90% but I have a remaining balance I want to submit. I have tried to get through by phone, but the wait times are ridiculous. Please advise. Thank you.

  • Rhonda Evens says:

    Can I put my Blue Cross into “hibernation mode” or what ever it might be called, where I still have it but don’t actively use it, and pay a lot less monthly?

  • I think I got a scammer imitating Blue Cross by letter. ID was wrong. Said credit card used to pay Blue Cross had expired which it hasn’t. Wanted me to update info on fake site. Also gave a phone to call. With credit card info. Said they were individual products admin. Please reply. Thank you. Lou

  • there says:

    Thank you for this blog, it is very helpful to know about this kind of foot problems, try also visit this website https://calgarypodiatry.ca/ you can also get some important information to other foot problems.

  • Jeannette Prost says:

    How do I know what level I am??

  • B Sydora says:

    I am trying to submit a claim, but I am going in circles. Whenever I click on submit a claim it directs me to a side to add my bank account. Once I add my back account I get back to the site where I can click on submit a claim; after clicking on submit a claim it asked me again to add my bacnk account. I am just not able to submit my claim after I added all info of my bank account already 4 times in. Is this a scam?

  • Michelle Tokamp says:

    Hello,
    I submitted a healh spending claims a month a go that have no been processed. What is the timeline for these to be processed?

    • Hi there. For information on the status of your claim, please give our Customer Services team a call at 1-800-661-6995. Office hours are 6 a.m. to 6 p.m. MT Monday through Friday.

  • Dale Shuya says:

    I travelled to usa and broke my glasses, I ended up having to buy a new pair, can i claim this as the provider was in Montana?

    • Hi Dale. We would need to verify your members account in order to answer this question. Some of our plans do allow out of country claims for prescription glasses but some may not. I would recommend the member contact Customer Services so we can assist at 1-800-661-6995.

  • CAROL SUGGETT says:

    I just was at the pharmacist to pick up my refill and it is not covered for the amount it has been for the past 4 years. I am not at my maximum yet asI Looked in to it and I am currently at 567.30 and my max is 1000.00. Can you please investigate the is for me and call me or email me?

  • Monique Lelievre says:

    Hello
    Does this plan cover Botox for Cronic migraines ?

  • Deb says:

    Does Alberta Blue Cross cover the cost of the FreeStyle Libre 2 or sensor system for diabetes? I do not take insulin however the doctor is helping me monitor my diabetes with diet and exercise. As a senior, I have problems trying to use the finger prick system. Thank you for considering my question. Deb

  • Ram says:

    I have recently partially claimed a flight ticket travelled as part of leisure recreation travel in sept 2023 from my wellness spending account.

    Can I use the same flight ticket to claim the remaining amount from the new balance that will be credited after Jan 1st 2024 ?

  • Marius Ionescu says:

    I’ve submitted a claim for my wife’s foot orthotics. The claim was approved by my wife’s insurance and I submitted the approval document along with the receipts, bio mechanical assessment and doctor’s referral (as demanded by Alberta Blue Cross). The claim was rejected and no explanation was given, although in a previous conversation with a representative of Alberta Blue Cross I was told that foot orthotics ARE covered (same representative told me about the documents mentioned above so I made sure I had them and submitted them). Although the first claims were promptly reimbursed, which was encouraging, now this one was not, with no explanation given. Extremely disappointed and whoever reads this be aware. I am now $345 short.
    And please don’t bother with automatically replying to this message to call customer service; I’ve called and they couldn’t help me. The claims history clearly shows: $645 submitted; $0 paid, after I was assured orthotics are covered and after I submitted clear copies of all documents required. At least I don’t have to pay for this insurance from my paycheque because my employer pays for it in full so I guess I shouldn’t complain but I think other customers should know what to expect from this insurer.

  • Jason says:

    Hello,
    Do I need to get a doctors note every time I want to submit a claim for a Massage?

  • Geeti says:

    Hi,
    I submitted a claim and I setup direct deposit. My claim status shows, “paid”, but I haven’t received the payment yet. How do I need more information about it?

  • Kevin Pedersen says:

    My credit card was about to expire and so I received a new one recently. The card number has not changed, but the expiry date and the CVC code have changed. So I updated these two pieces of information on February 13th and the next preauthorized auto withdrawal from my credit card is supposed to take place on February 20th. Will my next payment process smoothly, or do I need to call Blue Cross and speak to someone directly to verify this information.

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