Updated as of February 2021.
For many of us, the COVID-19 pandemic imposed change to our daily lives and some things take longer than they used to. Perhaps you’ve had to wait longer in line to pay at the grocery store, experienced a delay in receiving the shoes you ordered online or spent more time than usual on hold with your Internet provider. We may not be able to help you with any of that, but we can help you get paid faster when it comes to your benefit claims.
Online claims submission
Direct billing is usually your best option, but in cases where it’s not available, you can submit a claim online using our member site or the Alberta Blue Cross® app. When you submit your claim online, you’ll reduce your exposure to COVID-19 and reap the following benefits:
- Anytime, anywhere—take advantage of time spent waiting in line at the grocery store to submit your benefit claims online. Not only is this the easiest and most convenient way to submit your claims, it’s also the fastest. When you submit a claim through the mail or by dropping it off at one of our branch locations, it can take more than three weeks to reach our head office and be processed. Most of our employees are working from home and our branch locations follow a weekly rotation schedule to pick up mail or claims in the drop box and send them to the Edmonton office where they can be scanned and distributed for processing. When you submit a claim online, it’s usually processed automatically by our system rather than manually by an analyst, resulting in much faster turnaround times.
- Save money—by not having to mail in your claim, you’ll save money on postage and avoid any delays in postal service. If you have to drive some distance to one of our branch locations, you’ll save money on gas and spend less time in traffic.
- Eliminate the need to print copies of your receipts—keep the original and simply snap a photo of your receipt to upload the digital copy online. You can also use an app like CamScanner to turn your phone into a mobile scanner.
- Check your claim status—easily find out if it’s been processed. If your claim has been processed, a statement with your reimbursement amount and direct deposit date will be available for you to view and print. No more waiting for a surprise in the mail.
- Cancel or modify a claim online instead of phoning in and possibly waiting on hold.
- Get reimbursed faster through direct deposit—no more waiting for cheques in the mail. When you submit a claim online before 5 p.m. MT, payment may be deposited in your bank account as soon as the next business day. You’ll also save yourself time by not having to go into your bank to deposit a cheque.
Submit a claim online today
Sign in or register your account at members.ab.bluecross.ca or download the Alberta Blue Cross® app from the App Store or Google play.
Hos to seek reimbursement for the claim on optical.
To see the status of a claim, you can simply sign into our member site at members.ab.bluecross.ca or you can use our app.
I want to change the plan, what can I do.
Hi Isabel, we’d be happy to help you with that. Please reach out directly using our contact from here: https://www.ab.bluecross.ca/contact-us.php. Or give our team a call at 1-800-394-1965.
You’re welcome! 🙂
Can I submit a reimbursement for compression stockings online? I have a receipt from the pharmacy that says it’s an official prescription receipt but the DIN number shows up as invalid
Hi Christine, thanks for your question. We’ve reached out to our team and will reach out to you directly with more information. Thanks!
Where can I make a payment
Hello Genine, you can make a payment by signing into the member site at https://www.ab.bluecross.ca/member/online-services/index.php. Or you can call us directly at 1-800-394-1965 and choose option 3.
Hi Maria, you can log in to the member site to submit your claim and view its status using this link: members.ab.bluecross.ca. For more information, please feel free to email us using this contact form:https://www.ab.bluecross.ca/contact-us.php
Is eye exam covered by extended health coverage by Blue Cross?
Hi Juliana, great question – this depends on the plan type. You can go to the “find a plan” section on our website and fill out the form that includes eye exam to get a quote.
How do I add my husband’s card in?
Hi Kathleen, please give us a call at 1-800-661-6995 and we can walk you through the process. 🙂
Are Dr fees covered for filling out documentation?
Hi Dan, this depends on your plan type. We’ll need to get some personal information from you to investigate further – please contact use directly at https://www.ab.bluecross.ca/contact-us.php and we can help!
How do I do an online claim for contour strips the system won’t accept the din #
Did you ever get a response from ABC? I have the same question.
Hi Michelle, please give our team a call at 1-800-661-6995 so we can learn more about your plan and claim. Thank you!
Do you notice they give a generic response of call us but when you call they say go to the website
Hello, we try and answer as many questions online that we can; however, if a question is related to a specific plan or benefit, we don’t have the information at hand to answer those questions so it is best to follow up with our Customer Services team who can work with you.
What is the processing time for Health spending account and wellness spending account submitted online? Thank you
Hi Joanna, they can take roughly a week if not less to be processed. If you find you are not reimbursed after a week’s time feel free to reach out. Thanks!
Am I allowed to claim an Apple Watch under my fitness benefits?
Hi Michelle, the purchase of an apple watch would be considered under the Fitness and Sports equipment. We recommend emailing our contact form just in case as sometimes individual plans vary! You can do so here: https://www.ab.bluecross.ca/contact-us.php
Hi, can custom orthotics claims be submitted online?
Hi Euridice, thank you for the comment, this is dependent on your plan so we ask that you get in touch with our team directly. Please fill out our contact form here or call our toll-free customer services line. https://www.ab.bluecross.ca/contact-us.php
What should I do? The system won’t accept the DIN#
Hi John, we’re sorry you are having technical difficulties. To get more information on what you are experiencing please call us at 1-800-661-6995. Thank you!
cannot seem to get a claim report using the to and from dates they are showing the same dates
Hi Bob, we’re sorry you’re experiencing this. To determine what the issue is can you please give our team a call at 1-800-661-6995. We will need a bit more information to diagnose. Thanks!
I called 911 and they sent the ambulance. What is my coverage with the ambulance fee? group 25000 section 800.
Hi Annabelle, to answer your question we will need your ID number but we want to keep your privacy safe. Please send us a message directly with our contact form here https://www.ab.bluecross.ca/contact-us.php. Thank you!
How can I submit a claim relating to diabetic supplies – needs and test strips? To date I have mailed them in. I was told recently by someone at ABC that they can now be submitted online. Can you please clarify? Thank you.
Hi Reginald, to submit your claim online simply go to members.ab.bluecross.ca and sign in. If you haven’t registered for the member site you can do so on that page as well by clicking “not registered yet”. Once you’ve signed in click claims on the top right hand menu then ‘submit a claim’ on the left. You will be given some options for different claims. Choose your category and follow the prompts. If you have any questions along the way please call us at 1-800-661-6995. Thank you!
I am on the list to have my hip replaced in the coming year or two. My Doctor has suggested getting a hyaluric acid injection, or mcnouise cinjal (this is my best translation of what he wrote…) These would help keep my hip flexible and pain free until the surgery is scheduled. Does AB Blue Cross cover these treatments?
Hi Andrew, this is a great question and one we’d be happy to answer. We will need to confirm your plan ID and some personal information so we ask that you reach out directly using our contact from here: https://www.ab.bluecross.ca/contact-us.php or give our team a call at 1-800-661-6995. Thank you!
I submitted a claim for drug reimbursement and never got reply on the submitted claim, date submitted was Nov 1,2020 via mail submission
Hi Denis, our mail in submissions do have a longer turnaround especially during this time. As such we highly recommend submitting claims online going forward. To follow up on your submission, please contact us directly with your plan ID through our contact form here: https://www.ab.bluecross.ca/contact-us.php. Or call our team at 1-800-661-6995. Thank you!
Hello, I submitted a claim (118472729, Health) and it appears to me as pending. Could you tell me what is missing for this to be ongoing or you can tell me what number to call to get information
Submitted claims will say pending until they have successfully gone through. If more documentation is required with your claim, you will get a notification.
Can I send a prescription for my stockings online? if yes, where can I send it? Thanks
Hi Ann, when submitting a health claim for support stockings, there will be an area where you can upload documents like your prescription. You can also use the document upload feature, which is accessible from your main dashboard in the member site. From here, can submit the document as a Physician’s Written Order.
I can’t talk to you online because you are too busy to answer calls. I ordered eyeglasses from the United States. I guess they are not covered, because when I try to fill out the form for eyeglasses, it asks for the province. So I hope you will answer my question. I can’t even leave a voicemail on your phone!! I am also wondering, I need compression stockings. Can I just order them online and then claim them when I get them? I usually order them from United States too. Will I have trouble claiming them as well?
Hi Nancy! Thanks for your comment we’ve sent you an email directly to help.
I submitted a claim for massage therapy and tried to send in the picture of the receipt as per the instructions. When I tried to find the claim number, the system has no way to go to it so that I can get the claim number to attach to the picture. How do I get access to the claim in process? Why don’t you make it easy by having that capability built into the actual claim instead of having to exit the claim and then attach the photo of the receipt in another part of the site?
Hi Tom, we’ve sent you an email to learn more and investigate this for you.
My Wife has Compounds that are made under a Doctor’s Prescription that have a DIN of 0099999 and the amount of 10 grams will not be accepted on the Drug Forms. Can this be changed on your end to expedite the On-Line Application over Mail in without calling a Representative? Thank you.