Updated as of February 2021.

For many of us, the COVID-19 pandemic imposed change to our daily lives and some things take longer than they used to. Perhaps you’ve had to wait longer in line to pay at the grocery store, experienced a delay in receiving the shoes you ordered online or spent more time than usual on hold with your Internet provider. We may not be able to help you with any of that, but we can help you get paid faster when it comes to your benefit claims.

Online claims submission

Direct billing is usually your best option, but in cases where it’s not available, you can submit a claim online using our member site or the Alberta Blue Cross® app. When you submit your claim online, you’ll reduce your exposure to COVID-19 and reap the following benefits:

  • Anytime, anywhere—take advantage of time spent waiting in line at the grocery store to submit your benefit claims online. Not only is this the easiest and most convenient way to submit your claims, it’s also the fastest. When you submit a claim through the mail or by dropping it off at one of our branch locations, it can take more than three weeks to reach our head office and be processed. Most of our employees are working from home and our branch locations follow a weekly rotation schedule to pick up mail or claims in the drop box and send them to the Edmonton office where they can be scanned and distributed for processing. When you submit a claim online, it’s usually processed automatically by our system rather than manually by an analyst, resulting in much faster turnaround times.
  • Save money—by not having to mail in your claim, you’ll save money on postage and avoid any delays in postal service. If you have to drive some distance to one of our branch locations, you’ll save money on gas and spend less time in traffic.
  • Eliminate the need to print copies of your receipts—keep the original and simply snap a photo of your receipt to upload the digital copy online. You can also use an app like CamScanner to turn your phone into a mobile scanner.
  • Check your claim status—easily find out if it’s been processed. If your claim has been processed, a statement with your reimbursement amount and direct deposit date will be available for you to view and print. No more waiting for a surprise in the mail.
  • Cancel or modify a claim online instead of phoning in and possibly waiting on hold.
  • Get reimbursed faster through direct deposit—no more waiting for cheques in the mail. When you submit a claim online before 5 p.m. MT, payment may be deposited in your bank account as soon as the next business day. You’ll also save yourself time by not having to go into your bank to deposit a cheque.   

Submit a claim online today

Sign in or register your account at members.ab.bluecross.ca or download the Alberta Blue Cross app from the App Store or Google play

132 Comments

  • Maria Rosario Maglalang says:

    Hos to seek reimbursement for the claim on optical.

  • Juliana Owad says:

    Hi,
    Is eye exam covered by extended health coverage by Blue Cross?

  • Dan Price says:

    Are Dr fees covered for filling out documentation?

  • michelle rundell says:

    How do I do an online claim for contour strips the system won’t accept the din #

  • Joanna says:

    What is the processing time for Health spending account and wellness spending account submitted online? Thank you

  • Michelle Loschuk says:

    Am I allowed to claim an Apple Watch under my fitness benefits?

  • Euridice Martinez says:

    Hi, can custom orthotics claims be submitted online?

  • What should I do? The system won’t accept the DIN#

  • bob says:

    cannot seem to get a claim report using the to and from dates they are showing the same dates

  • ANNABELLE DEQUINCO says:

    I called 911 and they sent the ambulance. What is my coverage with the ambulance fee? group 25000 section 800.
    Thank you.

  • Reginald Bibby says:

    How can I submit a claim relating to diabetic supplies – needs and test strips? To date I have mailed them in. I was told recently by someone at ABC that they can now be submitted online. Can you please clarify? Thank you.

    • Hi Reginald, to submit your claim online simply go to members.ab.bluecross.ca and sign in. If you haven’t registered for the member site you can do so on that page as well by clicking “not registered yet”. Once you’ve signed in click claims on the top right hand menu then ‘submit a claim’ on the left. You will be given some options for different claims. Choose your category and follow the prompts. If you have any questions along the way please call us at 1-800-661-6995. Thank you!

  • Andrew says:

    I am on the list to have my hip replaced in the coming year or two. My Doctor has suggested getting a hyaluric acid injection, or mcnouise cinjal (this is my best translation of what he wrote…) These would help keep my hip flexible and pain free until the surgery is scheduled. Does AB Blue Cross cover these treatments?

    Thank you,

  • Denis Laberge says:

    I submitted a claim for drug reimbursement and never got reply on the submitted claim, date submitted was Nov 1,2020 via mail submission

  • Mauricio Bianchi says:

    Hello, I submitted a claim (118472729, Health) and it appears to me as pending. Could you tell me what is missing for this to be ongoing or you can tell me what number to call to get information
    thanks

  • ANN says:

    Can I send a prescription for my stockings online? if yes, where can I send it? Thanks

    • Hi Ann, when submitting a health claim for support stockings, there will be an area where you can upload documents like your prescription. You can also use the document upload feature, which is accessible from your main dashboard in the member site. From here, can submit the document as a Physician’s Written Order.

  • Nancy Richards says:

    I can’t talk to you online because you are too busy to answer calls. I ordered eyeglasses from the United States. I guess they are not covered, because when I try to fill out the form for eyeglasses, it asks for the province. So I hope you will answer my question. I can’t even leave a voicemail on your phone!! I am also wondering, I need compression stockings. Can I just order them online and then claim them when I get them? I usually order them from United States too. Will I have trouble claiming them as well?

  • Tom says:

    I submitted a claim for massage therapy and tried to send in the picture of the receipt as per the instructions. When I tried to find the claim number, the system has no way to go to it so that I can get the claim number to attach to the picture. How do I get access to the claim in process? Why don’t you make it easy by having that capability built into the actual claim instead of having to exit the claim and then attach the photo of the receipt in another part of the site?

  • Tim Husar says:

    My Wife has Compounds that are made under a Doctor’s Prescription that have a DIN of 0099999 and the amount of 10 grams will not be accepted on the Drug Forms. Can this be changed on your end to expedite the On-Line Application over Mail in without calling a Representative? Thank you.

  • Joyce Gow says:

    can i claim any of my license registration fees

  • Joyce Gow says:

    am i able to use my health spending account to get reimbursed some of my fees?

  • Gerald Simon says:

    The claims report function does not appear to be working.

  • Lorraine Mooney says:

    I, Lorraine Mooney, would like to cancel my blue cross non group plan. I feel it’s not covering all medications and I’m still paying out of pocket. So for any inconveniences this may cause.

  • Mable says:

    I need to submit a drug receipt for a compound. Is mailing it the only way to do it? Why can’t I scan in my receipt?

    • Hi Mable, you can submit your receipt through our app or member site when submitting your claim if prompted. If you’ve already submitted the claim, you can upload the receipt using the document upload feature, which can be found on your account dashboard or under documents in the main menu.

      • Mable says:

        Thank you for your prompt reply. How do I submit a receipt for a compound with no DIN#? The claim process won’t allow me to proceed.

        • Hi Mable, unfortunately compound drug claims cannot be submitted online because of their unique properties. A compound is a drug that is made up of more than 1 ingredient to make up the whole drug itself. When a claim for a compound drug is submitted, it must be reviewed to determine if all ingredients that make up the compound are in fact eligible.

  • Hal Kerbes says:

    First, if the number of calls is so exceptionally overwhelming on an average business day, blue cross needs more agents.
    Second, being told to try again the next business day is not helpful.
    Bringing me to #3 – my dentist’s office submitted for coverage payment – as they always have – to be advised “this patient had no individual eligibility”.
    Uhm, yes. Yes, I most assuredly do. And a visit to our account confirms that.

    So what is up, and what do I do about it?

  • Nagi Ahmed says:

    Hi
    I bought a CPAP machine last year in installments and Blue cross covered the cost partially. I got a mail saying that the claim criteria for sleep apnea were updated.
    Can I claim what I paid? what about the rest of the installments?
    How I can claim that?

  • Mary says:

    I can’t claim online, there is option for that.

    • Hi Mary, yes there is an option to claim online when you log in to the member site. If you haven’t logged in before you will have to register. Once logged in, click the my benefits tab and you will see an option to claim online. We would be happy to walk through this with you. Please feel free to give our team a call at 1-800-661-6995. Thank you!

  • Karen Hildebrandt says:

    My husband has just rented a Cpap machine for a month trial for $250.00 is that covered and if so under what category?

    • Hi Karen, your coverage will depend on your plan and what qualifies under your Health Spending Account (HSA). To check if CPAP machine rentals are covered, visit our website at https://www.ab.bluecross.ca/, click the “Sign In” button and choose “Plan members” from the drop-down menu. Once you are logged in, go to the Health Spending Account page for a list of what is coverable. For further help, please reach out to our Customer Services team at 1-800-661-6995. Thank you!

  • Kevin O'Neill says:

    Looking for the pathway to submit a compound prescription with a DIN that is not accepted

    • Hi Kevin,

      You can submit a compound prescription by signing into the member site or app, selecting Claims from the menu, then selecting Submit a claim. Once there, click on Health claim. When you do that, you’ll receive a pop-up screen asking if your claim falls under one of our regulated categories, select No. You can then input all the relevant claim information. You will also need to submit your receipt with this claim. A small number of customers on employer plans won’t be able to submit this way, so if you’re still having trouble please give our team a call at 1-800-661-6995.

      We’re currently working on simplifying the compound claiming process. Thanks for your patience.

  • Gawlik says:

    Hi
    I submitted 2 claims for my wellness account. One was in December. The status says n/a What does that mean?

  • brent yasuda says:

    Why do you make it impossible when you emailed me to find the way to get the 1000 points??

    • Hi Brent, we’re sorry to hear that you’re having trouble finding our Balance wellness platform. To get your 1000 Balance bonus points, you can log in to our member site at members.ab.bluecross.ca and go to Balance under “Here are some important actions…”. Once you’re in Balance, the HRA prompt should open right away and you can fill it out to get your points.

  • Gail says:

    Can I add my spouse to my benefit plan?

  • It used to be so easy to obtain a Claims summary for the past year. What has happened? I put in date range: 1 Jan 20 to 31 Dec 20, click Generate report and nothing happens.

  • Brad Shacker says:

    While logged in, through “Contact Us” I have emailed a question twice, 1st time back on Jan 29, and received no follow up.
    Is this email method of submitting questions still being monitored?

    • Hi Brad, yes this email is being monitored regularly and we will get back to you as soon as possible. Unfortunately we are experiencing higher than normal wait times so its just taking a little longer. We greatly appreciate your patience!

  • LEAH OLSEN says:

    I submitted a claim to for my Wellness Account the middle of January 2021 and still have not received reimbursement.
    I was expecting it to be deposited February 15, 2021 but still nothing.

  • Garry Meads says:

    When I put in the details for a total claims report, it appears to start generating the report and then nothing………where is the report?

  • gold tap says:

    Thanks for sharing such an amazing Blog.

  • Jessica says:

    Can you please clarify what Alberta Blue Cross considers “Natural Health Supplements” and what of those are eligible for coverage?

  • Jessica says:

    EDIT: Can you please clarify what Alberta Blue Cross considers “Natural Health Supplements” and what of those are eligible for coverage? To clarify I am referring to the Wellness Spending Account that some AHS staff have in Group # 25000.

  • Joanna says:

    How do I submit a claim with the Din # 009999999? It says the Din # is invalid.

    • Hi Joanna,

      This number is for a compound drug, which is made up of different drug components, and isn’t technically a DIN number, so it can’t be submitted online. These numbers are simply used in the system for further investigation. As our Pharmacy team will need to review all components within the compound drug, you must submit this claim manually by submitting a fully completed Health Services Claim form (located at ab.bluecross.ca/forms.php) and the receipts via mail.

  • Daniel says:

    When I am submitting a claim for a health care service (Podiatrist), for first time ever the practitioner is in the list, so I selected it, but when I need to select the service provided, the list is empty, therefore I cannot select service and the claim doesn’t go thru. What do you recommend.

    • Hi Daniel,

      Sounds like you’re on the right track. After choosing the provider, select No in response to the question, ‘Is your claim for foot orthotics?’ After that, you should be able to select a podiatry service.
      If you’re still having any trouble, please contact us through the member site or , use our contact page or call us a 1-800-661-6695.

      Thanks!

  • Ruma Jain says:

    Its fine

  • DK Christie-Milley says:

    I have filled out my HSA and expected it to be able to go electronically, but it seems to be only a PDF that I have to print. Do I have to print it, sign it, and submit receipts in order to claim this HSA item?

    • Hi DK,

      If you sign in to the member site or use our app, you should be able to select submit a claim. You’ll then have an option of submitting a Health Spending Account claim.

  • Tomiko says:

    I would like to request a form to change banking information where our payment comes out for Blue Cross.
    I have been trying last few days on the phone and website. I thought I finally got a form but that was a form for the direct deposit for the claims.
    It’s been so frustrating for the simple task. Could you help me?

  • T Dexter says:

    Good morning, I have searched the member site and cannot find instructions for how to stop receiving paper statements. Can you point me in the right direction? Thanks!

  • Thomas says:

    Could you please tell me why pharmacies are charging a dispensing fee during COVID?

  • Wayne says:

    Hello would like to know if I am covered for dental

    • Hi Wayne, you can check your benefits by singing in to the member site and using the benefit look up tool. Or if you have further questions, please give our team a call at 1-800-661-6995 🙂 Thanks!

  • John Wiebe says:

    I noticed my monthly Alberta Blue Cross auto deduction from my bank increased from $146.34 to $146.76 without notification. Why?

  • grace says:

    grace
    can I use my health spenting account to claim a prescription compressionn stocking?

  • Charlotte Brown says:

    Trying very hard to understand how I can apply my HSA credit to premium payments. I logged into my Blue Cross account. It has a reminder for the submission of claims but nothing on the application of HSA credits to premium payments. Could someone help, please? Thank you.

    • Hi Charlotte,

      When you sign in to the member site, you should be able to hit ‘submit a claim’ and then select “Health Spending Account claim”. From there you select who the claim is for, follow the prompts and you should get an option to click to add an expense. Under expense category select “Extended Health & Dental Insurance premiums” Let us know if this works or if you have any other questions.

  • WERNER PLUSS says:

    Simple question. I use to print my tax receipt for the contribution amount, Now I cannot find any link to do that. why not?

    • Hi Werner,
      Sounds like you’re looking for a claim totals report. To find it, sign in to the member site or app (or register here first). Then, select Claims and go to Claim totals report. Once you choose the date range, you can click Generate report, then you can select print in the pop-up window. If this pop-up window doesn’t open, please contact us through the member site or app or give us a call at 1-800-661-6995.
      Thanks!

  • dj says:

    Hi. I am an ETS bus driver, group 35 section g1. Does my plan cover foot orthotics prescribed by a physician?

  • BK says:

    Hello, can I submit Health/Dental Premiums for reimbursement via my Health Spending Account online? I don’t see that option in the expense category
    dropdown.

  • Wing says:

    I used to be able to claim my 20-30% portion of the prescription drugs thru the HSA account. It seems that I cannot claim that anymore as 70% of the prescription drugs has been paid thru direct drugs billing by the pharmacist. My claim was rejected as “claims have been paid”. Please advise what I could do to claim my 30% portion. Thanks

  • Judie Laird says:

    I have Blue Cross coverage for seniors. Does it cover any dental at all? extractions? checkup? anything? Thank you.

    • Hi Judie, you can find more information at alberta.ca/seniors-health-benefits.aspx. If you have further questions, please reach out to our Customer Services team at ab.bluecross.ca/contact-us.php.

  • Kathryn Stacey says:

    I submitted a HSA claim online over a month ago, sent in 2 update requests and have heard nothing. What can I do?

    • Hi Kathryn, thanks for your comment. You can check the status of your claim by logging in to the member site. Or if you prefer you can also give our team a call at 1-800-661-6995. Thanks!

  • Anne Marie Mannella says:

    I like to know the delay on the process with my Wellness claim I submitted April 1st …. I sent an email no response, tried calling and that is even difficult. Very irritating not being able to get a hold of anyone.

  • Jhun says:

    Why is it always asking me to fill up direct deposit form when i already did everytime i try to make a claim?

  • Lori Sparrow says:

    HI there, if there is no code for a dental treatment, ie impressions, how do I fill out the claim as the site will not allow us to proceed without a code

    • Hi Lori, impressions are usually included within the cost of other dental services. We have reached out to get more information so that we can assist you with this claim. Thank you!

  • Haidee says:

    How do I link multiple ABC plans? The step by step guide found in the FAQs is based on the previous website design and is no longer applicable.

    • Hi Haidee, to link plans, sign in to the member site and on the top right hand corner (next to the FAQ’s) there is an option to link multiple plans. Once you have completed that, a blue box will remain there but will say ‘view another plan’ and you can look at both plans. If you have any troubles please call our team at 1-800-661-6995

  • grace says:

    hi how i add my husbant‘s insurance company

  • Robert J Menard says:

    Looking for information on how to add a spouse who turned 65 in May and has submitted the form for proof of age and has not received a card or information yet

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