Updated as of May 2024.
Want to save time submitting benefit claims? Instead of submitting claims through mail, switch to online. Our member site gives you 24/7 access to quickly and easily submit and track claims anytime, from anywhere.
Online claims submission
Direct billing is usually your best option, but in cases where it’s not available, you can submit a claim online using our member site or the Alberta Blue Cross® app. When you submit your claim online, you’ll reap the following benefits:
- Anytime, anywhere—take advantage of time spent waiting in line at the grocery store to submit your benefit claims online. Not only is this the easiest and most convenient way to submit your claims, it’s also the fastest. When you submit a claim through the mail or by dropping it off at one of our branch locations, it can take more than 3 weeks to reach our head office and be processed. Most of our employees are working from home and our branch locations follow a weekly rotation schedule to pick up mail or claims in the drop box and send them to the Edmonton office where they can be scanned and distributed for processing. When you submit a claim online, it’s usually processed automatically by our system rather than manually by an analyst, resulting in much faster turnaround times.
- Save money—by not having to mail in your claim, you’ll save money on postage and avoid any delays in postal service. If you have to drive some distance to one of our branch locations, you’ll save money on gas and spend less time in traffic.
- Eliminate the need to print copies of your receipts—keep the original and simply snap a photo of your receipt to upload the digital copy online. You can also use an app like CamScanner to turn your phone into a mobile scanner.
- Check your claim status—easily find out if it’s been processed. If your claim has been processed, a statement with your reimbursement amount and direct deposit date will be available for you to view and print. No more waiting for a surprise in the mail.
- Cancel or modify a claim online instead of phoning in and possibly waiting on hold.
- Get reimbursed faster through direct deposit—no more waiting for cheques in the mail. When you submit a claim online before 5 p.m. MT, payment may be deposited in your bank account as soon as the next business day. You’ll also save yourself time by not having to go into your bank to deposit a cheque.
Add direct deposit
Update your direct deposit information online with the following steps:
- On the Alberta Blue Cross® member site, select account at the top.
- From the drop-down menu, select direct deposit.
- Follow the page prompts and fill out your direct deposit details.
Or submit a completed direct deposit form by fax or mail.
Submit a claim online today
Sign in or register your account at members.ab.bluecross.ca or download the Alberta Blue Cross® app from the App Store or Google play.
Hos to seek reimbursement for the claim on optical.
Hi Maria,
To see the status of a claim, you can simply sign into our member site at members.ab.bluecross.ca or you can use our app.
I want to change the plan, what can I do.
Hi Isabel, we’d be happy to help you with that. Please reach out directly using our contact from here: https://www.ab.bluecross.ca/contact-us.php. Or give our team a call at 1-800-394-1965.
Thank you
You’re welcome! 🙂
Can I submit a reimbursement for compression stockings online? I have a receipt from the pharmacy that says it’s an official prescription receipt but the DIN number shows up as invalid
Hi Christine, thanks for your question. We’ve reached out to our team and will reach out to you directly with more information. Thanks!
Where can I make a payment
Hello Genine, you can make a payment by signing into the member site at https://www.ab.bluecross.ca/member/online-services/index.php. Or you can call us directly at 1-800-394-1965 and choose option 3.
Hi Maria, you can log in to the member site to submit your claim and view its status using this link: members.ab.bluecross.ca. For more information, please feel free to email us using this contact form:https://www.ab.bluecross.ca/contact-us.php
Hi,
Is eye exam covered by extended health coverage by Blue Cross?
Hi Juliana, great question – this depends on the plan type. You can go to the “find a plan” section on our website and fill out the form that includes eye exam to get a quote.
How do I add my husband’s card in?
Hi Kathleen, please give us a call at 1-800-661-6995 and we can walk you through the process. 🙂
Are Dr fees covered for filling out documentation?
Hi Dan, this depends on your plan type. We’ll need to get some personal information from you to investigate further – please contact use directly at https://www.ab.bluecross.ca/contact-us.php and we can help!
How do I do an online claim for contour strips the system won’t accept the din #
Did you ever get a response from ABC? I have the same question.
Hi Michelle, please give our team a call at 1-800-661-6995 so we can learn more about your plan and claim. Thank you!
Do you notice they give a generic response of call us but when you call they say go to the website
Hello, we try and answer as many questions online that we can; however, if a question is related to a specific plan or benefit, we don’t have the information at hand to answer those questions so it is best to follow up with our Customer Services team who can work with you.
What is the processing time for Health spending account and wellness spending account submitted online? Thank you
Hi Joanna, they can take roughly a week if not less to be processed. If you find you are not reimbursed after a week’s time feel free to reach out. Thanks!
Am I allowed to claim an Apple Watch under my fitness benefits?
Hi Michelle, the purchase of an apple watch would be considered under the Fitness and Sports equipment. We recommend emailing our contact form just in case as sometimes individual plans vary! You can do so here: https://www.ab.bluecross.ca/contact-us.php
Hi, can custom orthotics claims be submitted online?
Hi Euridice, thank you for the comment, this is dependent on your plan so we ask that you get in touch with our team directly. Please fill out our contact form here or call our toll-free customer services line. https://www.ab.bluecross.ca/contact-us.php
What should I do? The system won’t accept the DIN#
Hi John, we’re sorry you are having technical difficulties. To get more information on what you are experiencing please call us at 1-800-661-6995. Thank you!
cannot seem to get a claim report using the to and from dates they are showing the same dates
Hi Bob, we’re sorry you’re experiencing this. To determine what the issue is can you please give our team a call at 1-800-661-6995. We will need a bit more information to diagnose. Thanks!
I called 911 and they sent the ambulance. What is my coverage with the ambulance fee?
Thank you.
Hi Annabelle, to answer your question we will need your ID number but we want to keep your privacy safe. Please send us a message directly with our contact form here https://www.ab.bluecross.ca/contact-us.php. Thank you!
Hi Annabelle, please note, to protect your privacy we edited your comment to remove your personal information. Thank you.
How can I submit a claim relating to diabetic supplies – needs and test strips? To date I have mailed them in. I was told recently by someone at ABC that they can now be submitted online. Can you please clarify? Thank you.
Hi Reginald, to submit your claim online simply go to members.ab.bluecross.ca and sign in. If you haven’t registered for the member site you can do so on that page as well by clicking “not registered yet”. Once you’ve signed in click claims on the top right hand menu then ‘submit a claim’ on the left. You will be given some options for different claims. Choose your category and follow the prompts. If you have any questions along the way please call us at 1-800-661-6995. Thank you!
I am on the list to have my hip replaced in the coming year or two. My Doctor has suggested getting a hyaluric acid injection, or mcnouise cinjal (this is my best translation of what he wrote…) These would help keep my hip flexible and pain free until the surgery is scheduled. Does AB Blue Cross cover these treatments?
Thank you,
Hi Andrew, this is a great question and one we’d be happy to answer. We will need to confirm your plan ID and some personal information so we ask that you reach out directly using our contact from here: https://www.ab.bluecross.ca/contact-us.php or give our team a call at 1-800-661-6995. Thank you!
I submitted a claim for drug reimbursement and never got reply on the submitted claim, date submitted was Nov 1,2020 via mail submission
Hi Denis, our mail in submissions do have a longer turnaround especially during this time. As such we highly recommend submitting claims online going forward. To follow up on your submission, please contact us directly with your plan ID through our contact form here: https://www.ab.bluecross.ca/contact-us.php. Or call our team at 1-800-661-6995. Thank you!
Hello, I submitted a claim and it appears to me as pending. Could you tell me what is missing for this to be ongoing or you can tell me what number to call to get information
thanks
Hi Mauricio,
Submitted claims will say pending until they have successfully gone through. If more documentation is required with your claim, you will get a notification.
Hi Mauricio, please note, to protect your privacy we edited your comment to remove your personal information. Thank you.
Can I send a prescription for my stockings online? if yes, where can I send it? Thanks
Hi Ann, when submitting a health claim for support stockings, there will be an area where you can upload documents like your prescription. You can also use the document upload feature, which is accessible from your main dashboard in the member site. From here, can submit the document as a Physician’s Written Order.
I can’t talk to you online because you are too busy to answer calls. I ordered eyeglasses from the United States. I guess they are not covered, because when I try to fill out the form for eyeglasses, it asks for the province. So I hope you will answer my question. I can’t even leave a voicemail on your phone!! I am also wondering, I need compression stockings. Can I just order them online and then claim them when I get them? I usually order them from United States too. Will I have trouble claiming them as well?
Hi Nancy! Thanks for your comment we’ve sent you an email directly to help.
I submitted a claim for massage therapy and tried to send in the picture of the receipt as per the instructions. When I tried to find the claim number, the system has no way to go to it so that I can get the claim number to attach to the picture. How do I get access to the claim in process? Why don’t you make it easy by having that capability built into the actual claim instead of having to exit the claim and then attach the photo of the receipt in another part of the site?
Hi Tom, we’ve sent you an email to learn more and investigate this for you.
My Wife has Compounds that are made under a Doctor’s Prescription that have DIN of and the amount of 10 grams will not be accepted on the Drug Forms. Can this be changed on your end to expedite the On-Line Application over Mail in without calling a Representative? Thank you.
Hi Tim, we have sent you an email directly to get more information from you 🙂 Thanks!
can i claim any of my license registration fees
am i able to use my health spending account to get reimbursed some of my fees?
The claims report function does not appear to be working.
Hi Gerald, we have sent you an email directly to get more information from you. 🙂 Thanks!
I, Lorraine Mooney, would like to cancel my blue cross non group plan. I feel it’s not covering all medications and I’m still paying out of pocket. So for any inconveniences this may cause.
Hi Lorrain, we’ve notified our Individual Plans team on your behalf. Someone will be in touch with you today. Thank you.
Hi, I would like to cancel my Bluechoice plan as well as I will be covered by my employer’s Bluecross from now on. Please send me the details of how to do that.
Thank you,
Hi there, thanks for reaching out. Please contact us to cancel at 1-800-661-6995.
I need to submit a drug receipt for a compound. Is mailing it the only way to do it? Why can’t I scan in my receipt?
Hi Mable, you can submit your receipt through our app or member site when submitting your claim if prompted. If you’ve already submitted the claim, you can upload the receipt using the document upload feature, which can be found on your account dashboard or under documents in the main menu.
Thank you for your prompt reply. How do I submit a receipt for a compound with no DIN#? The claim process won’t allow me to proceed.
Hi Mable, unfortunately compound drug claims cannot be submitted online because of their unique properties. A compound is a drug that is made up of more than 1 ingredient to make up the whole drug itself. When a claim for a compound drug is submitted, it must be reviewed to determine if all ingredients that make up the compound are in fact eligible.
First, if the number of calls is so exceptionally overwhelming on an average business day, blue cross needs more agents.
Second, being told to try again the next business day is not helpful.
Bringing me to #3 – my dentist’s office submitted for coverage payment – as they always have – to be advised “this patient had no individual eligibility”.
Uhm, yes. Yes, I most assuredly do. And a visit to our account confirms that.
So what is up, and what do I do about it?
Hi Hal, we were glad we could connect with you and help with your question. We appreciate you reaching out.
What was the solution for this? I’m having the same problem with the app saying “this patient has no individual eligibility”
Hi
I bought a CPAP machine last year in installments and Blue cross covered the cost partially. I got a mail saying that the claim criteria for sleep apnea were updated.
Can I claim what I paid? what about the rest of the installments?
How I can claim that?
Hi Nagi, thanks for your comment. We’ve sent you an email for more information to help answer your question.
I can’t claim online, there is option for that.
Hi Mary, yes there is an option to claim online when you log in to the member site. If you haven’t logged in before you will have to register. Once logged in, click the my benefits tab and you will see an option to claim online. We would be happy to walk through this with you. Please feel free to give our team a call at 1-800-661-6995. Thank you!
My husband has just rented a Cpap machine for a month trial for $250.00 is that covered and if so under what category?
Hi Karen, your coverage will depend on your plan and what qualifies under your Health Spending Account (HSA). To check if CPAP machine rentals are covered, visit our website at https://www.ab.bluecross.ca/, click the “Sign In” button and choose “Plan members” from the drop-down menu. Once you are logged in, go to the Health Spending Account page for a list of what is coverable. For further help, please reach out to our Customer Services team at 1-800-661-6995. Thank you!
Looking for the pathway to submit a compound prescription with a DIN that is not accepted
Hi Kevin,
You can submit a compound prescription by signing into the member site or app, selecting Claims from the menu, then selecting Submit a claim. Once there, click on Health claim. When you do that, you’ll receive a pop-up screen asking if your claim falls under one of our regulated categories, select No. You can then input all the relevant claim information. You will also need to submit your receipt with this claim. A small number of customers on employer plans won’t be able to submit this way, so if you’re still having trouble please give our team a call at 1-800-661-6995.
We’re currently working on simplifying the compound claiming process. Thanks for your patience.
Hi
I submitted 2 claims for my wellness account. One was in December. The status says n/a What does that mean?
Hi Gawlik, we’ve emailed you directly to help answer your inquiry. Thanks for reaching out!
Why do you make it impossible when you emailed me to find the way to get the 1000 points??
Hi Brent, we’re sorry to hear that you’re having trouble finding our Balance wellness platform. To get your 1000 Balance bonus points, you can log in to our member site at members.ab.bluecross.ca and go to Balance under “Here are some important actions…”. Once you’re in Balance, the HRA prompt should open right away and you can fill it out to get your points.
Can I add my spouse to my benefit plan?
Hi Gail, thanks for your comment. We have sent you an email directly to help.
It used to be so easy to obtain a Claims summary for the past year. What has happened? I put in date range: 1 Jan 20 to 31 Dec 20, click Generate report and nothing happens.
Hi Mary,
We’ve sent you an email to get a bit more information from you. Thanks!
While logged in, through “Contact Us” I have emailed a question twice, 1st time back on Jan 29, and received no follow up.
Is this email method of submitting questions still being monitored?
Hi Brad, yes this email is being monitored regularly and we will get back to you as soon as possible. Unfortunately we are experiencing higher than normal wait times so its just taking a little longer. We greatly appreciate your patience!
I submitted a claim to for my Wellness Account the middle of January 2021 and still have not received reimbursement.
I was expecting it to be deposited February 15, 2021 but still nothing.
Hi Leah,
You can check the status of your claim online through our member site or app. (Register here if you haven’t already). Sign in, select Claims, then select Wellness Spending Account claims. Here, you’ll be able to see completed claims and claims remaining to be processed. If you’re not seeing your claim in the completed or remaining to be processed categories, please contact us using the email form on the member site or through our Contact page.
Thanks!
When I put in the details for a total claims report, it appears to start generating the report and then nothing………where is the report?
Hi Garry,
We’ve sent you an email to get a bit more information from you. Thanks!
Thanks for sharing such an amazing Blog.
Thank you for your kind comment; we are glad you enjoyed the blog!
Can you please clarify what Alberta Blue Cross considers “Natural Health Supplements” and what of those are eligible for coverage?
EDIT: Can you please clarify what Alberta Blue Cross considers “Natural Health Supplements” and what of those are eligible for coverage? To clarify I am referring to the Wellness Spending Account that some AHS staff have in Group #.
Hi Jessica, please note we have edited your comment to remove any personal information.
How do I submit a claim with the Din # It says the Din # is invalid.
Hi Joanna,
This number is for a compound drug, which is made up of different drug components, and isn’t technically a DIN number, so it can’t be submitted online. These numbers are simply used in the system for further investigation. As our Pharmacy team will need to review all components within the compound drug, you must submit this claim manually by submitting a fully completed Health Services Claim form (located at ab.bluecross.ca/forms.php) and the receipts via mail.
Hi Joanna, please note we have edited your comment to remove any personal information. Thank you!
When I am submitting a claim for a health care service (Podiatrist), for first time ever the practitioner is in the list, so I selected it, but when I need to select the service provided, the list is empty, therefore I cannot select service and the claim doesn’t go thru. What do you recommend.
Hi Daniel,
Sounds like you’re on the right track. After choosing the provider, select No in response to the question, ‘Is your claim for foot orthotics?’ After that, you should be able to select a podiatry service.
If you’re still having any trouble, please contact us through the member site or , use our contact page or call us a 1-800-661-6695.
Thanks!
Its fine
I have filled out my HSA and expected it to be able to go electronically, but it seems to be only a PDF that I have to print. Do I have to print it, sign it, and submit receipts in order to claim this HSA item?
Hi DK,
If you sign in to the member site or use our app, you should be able to select submit a claim. You’ll then have an option of submitting a Health Spending Account claim.
I would like to request a form to change banking information where our payment comes out for Blue Cross.
I have been trying last few days on the phone and website. I thought I finally got a form but that was a form for the direct deposit for the claims.
It’s been so frustrating for the simple task. Could you help me?
Good morning, I have searched the member site and cannot find instructions for how to stop receiving paper statements. Can you point me in the right direction? Thanks!
Good afternoon, you should be able to update your communication preferences under “Account Settings” in our member site. Please let us know if you have any issues.
In communication preferences, the only option is “would you like to email us when your statement is ready?” , which is already checked off. There is no option to select for “paperless”. It’s the same on the app.
Thanks!
Hi Tracey, great point thanks for sharing this feedback we will take it back to our teams for consideration.
So am I hearing that there is no way to go paperless, despite being asked to, on each envelope that I receive? 🙂 Is there another way to request to go paperless? Thank you.
Hi Tracy, we’ve sent you an email to help you with this 🙂 Thanks!
Could you please tell me why pharmacies are charging a dispensing fee during COVID?
Hi Thomas, we are not affiliated with pharmacies and cannot confirm why they charge certain fees. However, you may be able to find the answer by visiting https://www.alberta.ca/pharmacy-services-and-fees.aspx or perhaps speaking with your pharmacy directly.
Thank you for your comment 🙂
Hello would like to know if I am covered for dental
Hi Wayne, you can check your benefits by singing in to the member site and using the benefit look up tool. Or if you have further questions, please give our team a call at 1-800-661-6995 🙂 Thanks!
I noticed my monthly Alberta Blue Cross auto deduction from my bank increased from $146.34 to $146.76 without notification. Why?
grace
can I use my health spenting account to claim a prescription compressionn stocking?
Hi Grace, any expenses that the CRA deems eligible to claim on your tax return can be claimed on your Health Spending Account (HSA). You can find a list of eligible expenses here.
Trying very hard to understand how I can apply my HSA credit to premium payments. I logged into my Blue Cross account. It has a reminder for the submission of claims but nothing on the application of HSA credits to premium payments. Could someone help, please? Thank you.
Hi Charlotte,
When you sign in to the member site, you should be able to hit ‘submit a claim’ and then select “Health Spending Account claim”. From there you select who the claim is for, follow the prompts and you should get an option to click to add an expense. Under expense category select “Extended Health & Dental Insurance premiums” Let us know if this works or if you have any other questions.
Simple question. I use to print my tax receipt for the contribution amount, Now I cannot find any link to do that. why not?
Hi Werner,
Sounds like you’re looking for a claim totals report. To find it, sign in to the member site or app (or register here first). Then, select Claims and go to Claim totals report. Once you choose the date range, you can click Generate report, then you can select print in the pop-up window. If this pop-up window doesn’t open, please contact us through the member site or app or give us a call at 1-800-661-6995.
Thanks!
Hi. I am an ETS bus driver, group 35 section g1. Does my plan cover foot orthotics prescribed by a physician?
Hi DJ,
We’ll need to collect some more personal identification info from you to answer this question. Please check your email.
Hello, can I submit Health/Dental Premiums for reimbursement via my Health Spending Account online? I don’t see that option in the expense category
dropdown.
Hi BK,
There should be a drop-down menu option called “Extended Health & Dental Insurance Premiums”. Let us know if you don’t see it.
I used to be able to claim my 20-30% portion of the prescription drugs thru the HSA account. It seems that I cannot claim that anymore as 70% of the prescription drugs has been paid thru direct drugs billing by the pharmacist. My claim was rejected as “claims have been paid”. Please advise what I could do to claim my 30% portion. Thanks
Hey there! Thanks for your comment we’ve sent you an email to help you further.
I have Blue Cross coverage for seniors. Does it cover any dental at all? extractions? checkup? anything? Thank you.
Hi Judie, you can find more information at alberta.ca/seniors-health-benefits.aspx. If you have further questions, please reach out to our Customer Services team at ab.bluecross.ca/contact-us.php.
I submitted a HSA claim online over a month ago, sent in 2 update requests and have heard nothing. What can I do?
Hi Kathryn, thanks for your comment. You can check the status of your claim by logging in to the member site. Or if you prefer you can also give our team a call at 1-800-661-6995. Thanks!
I like to know the delay on the process with my Wellness claim I submitted April 1st …. I sent an email no response, tried calling and that is even difficult. Very irritating not being able to get a hold of anyone.
Why is it always asking me to fill up direct deposit form when i already did everytime i try to make a claim?
Hi Jhun, please give our team a call at 1-800-661-6995 and we can look in to this for you.
Thanks!
HI there, if there is no code for a dental treatment, ie impressions, how do I fill out the claim as the site will not allow us to proceed without a code
Hi Lori, impressions are usually included within the cost of other dental services. We have reached out to get more information so that we can assist you with this claim. Thank you!
How do I link multiple ABC plans? The step by step guide found in the FAQs is based on the previous website design and is no longer applicable.
Hi Haidee, to link plans, sign in to the member site and on the top right hand corner (next to the FAQ’s) there is an option to link multiple plans. Once you have completed that, a blue box will remain there but will say ‘view another plan’ and you can look at both plans. If you have any troubles please call our team at 1-800-661-6995
hi how i add my husbant‘s insurance company
Hi Grace,
When you submit a claim to Alberta Blue Cross through our member site, you can indicate whether you have coverage through another benefit carrier. Once your claim has been processed and paid out, you can submit any outstanding balance to your second plan.
Here’s a blog post with a bit more information on the process: https://blog.ab.bluecross.ca/blog/how-to-maximize-your-coverage-if-you-have-more-than-one-benefit-plan/news/
If you have any troubles please call our team at 1-800-661-6995.
Thanks!
Looking for information on how to add a spouse who turned 65 in May and has submitted the form for proof of age and has not received a card or information yet
Hi Robert,
We’ll need a little more information to help you out. We’ll send you an email to collect your personal info.
Hi Blue Cross – I received this blanket email out – and could not find how to complete the HRA anywhere on your web page. You don’t have good search engine, and after about 15 minutes – I gave up???
Earn 1,000 bonus points NOW for completing your health risk assessment (HRA) in August.
Bid on rewards right away or save your points for a better chance to win big.
By completing your HRA, you are empowered with greater awareness of the state of your own health and equipped to do something about it!
When you complete your HRA before the end of the month, you will receive 1,000 bonus points automatically credited to your account.
Sign in NOW to complete your HRA, then visit the Reward Store to bid for a chance to win!
Hi Rusty, you can complete the HRA by logging into the member site and clicking “Balance” under the “Your benefits” tab. For more information about Balance, check out this blog post.
Can I still complete health risk assessment form?
Hello Len, yes you can. Just a reminder today is the last day you will be able to receive a bonus 1000 points from completing it. However, you can still complete it after today, you just won’t receive those extra points.
Hi,
On the back of the envelope mailed to me by ABC, it says “Go paperless!” I have hunted through all the options in the website menus, but I see no delivery mode option. Can someone tell me how I can change this?
Thanks!
Hello Rob, Under Account Settings in the member site, you will need to select communication preferences then make sure you select “yes” when asked if you would like us to email you.
You can also sign up for direct deposit; under account settings.
If you need further assistance, please give us a call at 1-800-661-6995.
I travelled 51 kms(each way) to go to Doctor’s appointments, treatments and receive prescriptions. Can I get reimbursed on my Health Spending account? How would I do that?
Hi Dale, this type of mileage would not be eligible under a health or wellness spending account. Thanks for the question! For a complete list of eligible expenses, please visit the Canada Revue Agency site here: https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-return/completing-a-tax-return/deductions-credits-expenses/lines-33099-33199-eligible-medical-expenses-you-claim-on-your-tax-return.html
How do I find out the rate that I am paying for coverage for each person on my plan
I entered my banking information for direct deposit and hit submit. Is there a waiting period before I can submit a claim on-line or can I submit one right away?? I am in a loop and it won’t let me submit a claim and prompts me to sign up for direct deposit even though I have already entered and submitted my banking information for direct deposit
Hi James! We’re sorry you’re having this issue. We recommend that you call our customer service department. They would be more than happy to help sort this out for you. The phone number to contact them is: 1-800-661-6995
can yo advise where I can find the form and instructions on how to claim your Health Spending Premiums?
Hi Leah,
You can submit a claim for your extended health and dental insurance premiums on our member site at members.ab.bluecross.ca.
When you sign in to the member site, you should be able to hit ‘submit a claim’ and then select “Health Spending Account claim”. From there you select who the claim is for, follow the prompts and you should get an option to click to add an expense. Under expense category select “Extended Health & Dental Insurance premiums” Let us know if this works or if you have any other questions.
Hi there!
My name is Alejandro Pulongbarit, I keep on trying to create an account for username & password. But unfortunately the computer won’t let me do anything. I hope someone will coach me and bare with me while I’m doing it, please and thank you.
How can I check the benefit for my orthotics and pressure stokings
Hi Achamma, you can check your benefits on our member site. If you’re trying to check whether you have coverage for a benefit, you can follow this guide: https://ab.bluecross.ca/member/online-services/help/check-eligibility.php
Please let us know if you need any further help. You can contact us directly at 1-800-661-6995.
Hell0
Do the covid testing under HCRA claim can be submitted for cost of Covid testing for travel.
Hi Nilesh,
You can find answers to your COVID-19 travel related questions here: https://ab.bluecross.ca/news/covid-19-travel.php
I keep inputting my banking information to submit a claim and it isn’t being recognized by your system.
Hi Natalie, please give our team a call directly at 1-800-661-6995 and they can look into this for you.
If I place an online order for home fitness equipment in December 2021, but the equipment is not delivered until January 2022, would it be considered an expense for 2021 or 2022 year?
Hello, if you purchase the item in 2021 and ensure you keep the receipt indicating the date it will be considered a 2021 expense. Thanks
Hello,
How can i claim the Credit for the unspent portion of my 2021 Healthcare Account.
Thanks
Hi Olufemi,
When you sign in to the member site, you should be able to hit ‘submit a claim’ and then select “Health Spending Account claim”. From there you select who the claim is for, follow the prompts and you should get an option to click to add an expense. Under expense category select “Extended Health & Dental Insurance premiums” Let us know if this works or if you have any other questions.
I can’t figure out how to download a vision claim form. I have checked online and on the app. Can you please email one to me or provide me with further direction?
Hi there Charla, instead of downloading a claim form you can submit your claim directly online. Here is a how to guide for doing this https://www.ab.bluecross.ca/member/online-services/help/submit-a-claim.php.
Hello where do I go to send you the Dentist estimated cost for a repair that is over 800$??
Hello John,these estimates would be considered dental pre-determinations. Your dental office can submit these via CDANet for immediate response. If you have further questions, please reach out to us directly at 1-800-661-6995.
Hello,
I have a CREDIT FORFEITURE DATE of Feb 28, 2023 for my Health Spending Account. Does this mean I can take advantage of the unused balance in 2022? Does the LAST DAY TO SUBMIT not apply to the credit forfeiture date?
How do our get a copy of my 2021 payments for tax purposes?
Hi John, you can find your claims history and generate a report on our member site. Please check the following link for a step-by-step explanation on how to access your records: https://ab.bluecross.ca/member/online-services/help/claims-history.php
If you have any further questions, please call us directly at 1-800-661-6995.
Hello, I have 71 years old and I would like to know how can I get the benefits of Alberta coverage for seniors. I am permanent resident and I have 2 years living in Canada. Thanks.
Hello, please contact Alberta Health to apply for Alberta seniors coverage at 780-427-1432. Or visit https://www.alberta.ca/seniors-health-benefits.aspx to learn more about the program.
Hello, I’m confused regarding my plan. As an example regarding Physiotherapy Benefit, it says “$1,000.00 has been accumulated towards your maximum of $1,000.00 per benefit period (July 01,2021 – June 30,2022). I am understanding that I have maxed out on accessing physiotherapy until July 1st?
I think if you are asking for a convenience way to do it. Alberta Blue Cross should offer to opt out of the direct deposit. I do not subscribe to any online banking but I would love to have the option to make a claim directly to Blue Cross and avoid more paper waste.
Thank you
I fell and broke my hand / wrist. Instead of a cast, my doctor recommended a brace like they use for carpal tunnel. I purchased one from a medical supply store. Can I claim it and if so, under what category?
Hi wendy, please give our team a call at 1-800-661-6995 and they can walk you through this.
I’m modifying a claim with necessary paperwork but the Statement number box won’t accept anything, HELP!
Hi Cyndie. Please be advised that if your claim is in process, it cannot be modified yet. If your claim has been processed, please try again, ensuring that you’ve entered the correct claim type, individual and statement number, and have provided an adjustment reason and receipt. If you’re still experiencing issues, please call our Customer Services team at 1-800-661-6995.
What coverage is available to support the cost of hearing aids? Thank you
Hi Tracey! We have hearing aids covered under some of our personal plans. Below are some of our available plans with hearing aid coverage. If you need any additional help, you can also call our customer support team at 1-800-661-6995.
Link to Blue Assured: https://www.ab.bluecross.ca/plans/personal/individual/blue-assured-plan.php
Link to Blue Choice: https://www.ab.bluecross.ca/plans/personal/individual/blue-choice-plan.php
And retiree: https://www.ab.bluecross.ca/plans/personal/retiree/retiree-plan.php
why is it it taking 3 weeks to process a clain that doesnt need any further documentation?
Hello Ann, claims may take longer to process for a number of reasons. Please reach out to us at connect@ab.bluecross.ca with your Member ID, contact info and the claim in question and we can look into this for you. Alternatively you can also call us directly at 1-800-661-6995. Thanks!
Is any type of coverage provided automatically when travelling to other Canadian provinces?
Hello, you can learn about the Alberta Health Care Insurance coverage provided by the Government of Alberta here: https://www.alberta.ca/ahcip-coverage-outside-alberta.aspx. The travel coverage provided is limited. As such, we recommend purchasing travel insurance when travelling within Canada. Medically necessary health care services—hospital care and physician services—are typically covered in other provinces, but additional services like ambulance, hospital transfers, air ambulance and repatriation to your province are not covered. The additional coverage provided by our medical travel insurance goes beyond what is covered by the provincial government and helps to keep medical costs in check in case of an emergency.
The member app won’t allow me in. I recently tried to submit some claims. Now whenever I open it I get a message that says “We thought you left”. It won’t let me close the dialogue box so I can’t sign in.
I have uninstalled and reinstalled the app twice. No change.
Hello Rick, we have been experiencing technical issues related to this. Our technicians are investigating the issue and will resolve it as soon as possible. If you are still experiencing this problem in the next 24 hours please call our customer services line at 1-800-661-6995.
Hello,
Could you advise how long it takes to process a claim on a health spending account. Thank you.
I have been trying to submit my expenses online and didn’t find anywhere to submit . I registered and downloaded the blue cross app. I asked my husband as a primary card holder and always giving him a username and password error. It was stated on blue cross website about submission online is faster but it doesn’t say if it’s for primary cardholder only.
Thanks
Hi Ofelia, we’d be happy to walk you through this. Please contact our team directly at 1-800-661-6995. Thanks!
I have tried several times to upload receipts on claims that require more documentation with all being rejected. Why?
Hi Laurie, please contact our customer services team at 1-800-661-6995 and they can look into this for you to determine why.
Hi how long does it take for a claim to be processed? I submitted 2 weeks ago
I am having problems submitting a claim for an allowable claim, a push splint from the sturgeon hospital, orthopedic clinic. I was advised that this is an allowed claim and my benefits book confirms. Any simple hints. The bill is from AHS and was paid in full at the hospital directly. Thank you for any help. Iris
Hi there, thanks for reaching out! One of our team members would be happy to help you. Please give us a call at 1-800-661-6995.
I asked my daughter (24 year old dependent – going to school) to set up an account so she could make her own claims and she says she is not allowed to do so. How can I get that set up? or if not, why not??
Thanks
Hello Mark, as a dependent she would sign into the member site using the member ID for your plan. She would not set up a separate account. We recommend contacting our team who can explain the process further at 1-800-661-6995 or you can send us an email at connect@ab.bluecross.ca with your member ID and contact info. Thanks!
Hi,
I am trying to figure out how to submit a claim for a wheelchair. My husband’s insurance paid for 90% but I have a remaining balance I want to submit. I have tried to get through by phone, but the wait times are ridiculous. Please advise. Thank you.
Can I put my Blue Cross into “hibernation mode” or what ever it might be called, where I still have it but don’t actively use it, and pay a lot less monthly?
Hi Rhonda, please call our team at 1-800-661-6995 and they can help answer this question.
I think I got a scammer imitating Blue Cross by letter. ID was wrong. Said credit card used to pay Blue Cross had expired which it hasn’t. Wanted me to update info on fake site. Also gave a phone to call. With credit card info. Said they were individual products admin. Please reply. Thank you. Lou
Thank you for this blog, it is very helpful to know about this kind of foot problems, try also visit this website https://calgarypodiatry.ca/ you can also get some important information to other foot problems.
How do I know what level I am??
I am trying to submit a claim, but I am going in circles. Whenever I click on submit a claim it directs me to a side to add my bank account. Once I add my back account I get back to the site where I can click on submit a claim; after clicking on submit a claim it asked me again to add my bacnk account. I am just not able to submit my claim after I added all info of my bank account already 4 times in. Is this a scam?
Hi there. We’d be happy to help. Please give our Customer Services team a call at 1-800-661-6995. Office hours are 6 a.m. to 6 p.m. MT Monday through Friday.
Hello,
I submitted a healh spending claims a month a go that have no been processed. What is the timeline for these to be processed?
Hi there. For information on the status of your claim, please give our Customer Services team a call at 1-800-661-6995. Office hours are 6 a.m. to 6 p.m. MT Monday through Friday.
I travelled to usa and broke my glasses, I ended up having to buy a new pair, can i claim this as the provider was in Montana?
Hi Dale. We would need to verify your members account in order to answer this question. Some of our plans do allow out of country claims for prescription glasses but some may not. I would recommend the member contact Customer Services so we can assist at 1-800-661-6995.
I just was at the pharmacist to pick up my refill and it is not covered for the amount it has been for the past 4 years. I am not at my maximum yet asI Looked in to it and I am currently at 567.30 and my max is 1000.00. Can you please investigate the is for me and call me or email me?
Hi Carol. Thanks for reaching out. Please give our customer service team a call at 1-800-661-6995 for more information about this. Thank you.
Hello
Does this plan cover Botox for Cronic migraines ?
Hi Monique. Please give our customer service team a call at 1-800-661-6995 for more information about this. Thank you!
Does Alberta Blue Cross cover the cost of the FreeStyle Libre 2 or sensor system for diabetes? I do not take insulin however the doctor is helping me monitor my diabetes with diet and exercise. As a senior, I have problems trying to use the finger prick system. Thank you for considering my question. Deb
I have recently partially claimed a flight ticket travelled as part of leisure recreation travel in sept 2023 from my wellness spending account.
Can I use the same flight ticket to claim the remaining amount from the new balance that will be credited after Jan 1st 2024 ?
Hi Ram, thanks for reaching out. Please give our customer service team a call at 1-800-661-6995 and they will be able to assist you with this. Thank you
I’ve submitted a claim for my wife’s foot orthotics. The claim was approved by my wife’s insurance and I submitted the approval document along with the receipts, bio mechanical assessment and doctor’s referral (as demanded by Alberta Blue Cross). The claim was rejected and no explanation was given, although in a previous conversation with a representative of Alberta Blue Cross I was told that foot orthotics ARE covered (same representative told me about the documents mentioned above so I made sure I had them and submitted them). Although the first claims were promptly reimbursed, which was encouraging, now this one was not, with no explanation given. Extremely disappointed and whoever reads this be aware. I am now $345 short.
And please don’t bother with automatically replying to this message to call customer service; I’ve called and they couldn’t help me. The claims history clearly shows: $645 submitted; $0 paid, after I was assured orthotics are covered and after I submitted clear copies of all documents required. At least I don’t have to pay for this insurance from my paycheque because my employer pays for it in full so I guess I shouldn’t complain but I think other customers should know what to expect from this insurer.
Hello,
Do I need to get a doctors note every time I want to submit a claim for a Massage?
Hi,
I submitted a claim and I setup direct deposit. My claim status shows, “paid”, but I haven’t received the payment yet. How do I need more information about it?
Hi Geeti. Please give our customer service team a call at 1-800-661-6995 and they will be able to assist you with this. Cheers!
My credit card was about to expire and so I received a new one recently. The card number has not changed, but the expiry date and the CVC code have changed. So I updated these two pieces of information on February 13th and the next preauthorized auto withdrawal from my credit card is supposed to take place on February 20th. Will my next payment process smoothly, or do I need to call Blue Cross and speak to someone directly to verify this information.
Hi Kevin, thanks for reaching out. Please give our customer service team a call at 1-800-661-6995 and they will be able to assist you with this. Cheers!