This article was updated May 5, 2022.
If you have more than one benefit plan, whether through a spouse, family member or a plan with another benefit provider, you can combine your coverage by using Coordination of Benefits (COB). COB is standard practice among benefit providers in Canada and allows people with more than one plan to maximize their coverage.
How does it work?
When you use COB, you submit claims to your primary benefit provider, whether that’s Alberta Blue Cross® or another organization, for payment according to your coverage and benefits. Once you have received a claims statement from that provider, you can submit a claim for the outstanding amount to your second plan.
How do I use my COB coverage?
When you submit a claim to Alberta Blue Cross® through our member site, you must indicate whether you have coverage through an external benefit carrier. Once your claim has been processed and paid out, you can submit any outstanding balance to your second plan.
Please note that even with COB, some claims may not be fully covered. For example, dental claims are only paid up to the dental fee guide referenced by your plan.
How long will it take to process my claim?
We do everything possible to process your claim quickly. For the quickest service, please ensure you’ve attached all your receipts by uploading them to the member site, indicate that you are coordinating benefits and include the plan ID numbers for all of your plans.
It is important to contact Alberta Blue Cross® if your spousal situation or second coverage changes.
COB may vary with each benefits plan and benefits carrier. Please consult your plan contract or your benefit provider for full details about your coverage and benefits.
Read our Understanding Coordination of Benefits document to learn more about COB. Please call our Customer Services department toll free at 1-800-661-6995 for assistance with COB or any aspect of your benefits or contact us through our website.
How and if I can upgrade my coverage to Hospital Admission , dental , eyes and glasses ?
Hi Joyce, you can call our team at 1-800-394-1965 and choose option 3 to discuss this upgrade. Thanks!
Why cant or does it not show what is eligle other then stating
Prescription etc etc etc
Whats the point to log in or downlad app if there is no information pertaining to what it is your looking for????
Instead you have to call and wait 900 hrs to get an answer
Waste of time and money your site and app is
Can you please send me an updated package for Blue Cross Coverage. The one I have is from 2013. I feel I should increase my coverage
2720 41 street NW
Blue Cross number 5085549-55 Group 2009
I have two plans with Blue Cross, coverage for seniors and a retiree plan. Appears some of my medication is not being covered, not even a portion.
Could you please have someone contact me so I can straighten this out.
An updated coverage package on the coverage for seniors and the retiree plan would also be helpful.
Hello Cliff, if you would like us to contact you please email us at email@example.com with your contact information. Or, you can reach us directly by calling 1-800-661-6995.
Your article contained the information I had been searching for online for a few days. It’s a wonderful and priceless piece of information. I appreciate you providing us with this important information. Spousal support Canada.
How do i find out when my bill i sent will be paid
Hi Diane, you can check the status of claims by signing in to the member site or calling us directly at 1-800-661-6995.
I need to remove a provider as I no longer am employed with the company that offered the plan. It appears that I cannot do this on this site.
Hello Warren, please contact our team directly to help with this at 1-800-661-6995
Any other benefits other than prescription & dental?
I sent my bill in first part of December & still havent recieved my payment .When i phoned awhile ago i was reasurred it would be here by the end of the month & i have recieved nothing
How do I add my spouse/partner to my account?
Hi Jennifer, our team can help you out with this. Please call us directly at 1-800-394-1965 and choose option 3. Thanks!
how do I request a letter for income tax purposes for 2022 with the amount that I paid for my Blue Cross coverage for my plan Group 3008. I would like it sent to my home address on file asap. Thank you.
Hi Karen, you can request tax documents with this how to guide here: https://www.ab.bluecross.ca/member/online-services/help/tax-receipt.php. If you still need support, please give us a call at 1-800-661-6995.
Please show me my upgraded benefit plan. I can not find any links to it
Hello Jurg, we need a bit more information from you to help. Please give our team a call at 1-800-661-6995
How do I add dental and prescriptions to my online app? I only have vision and then my seniors plan to choose from and that doesn’t help me.
In 2021 I was diagnosed with Sleep Apnea disorder level III. CPAP was recomemended in my case. Then, I had to acquired the device and its accesories to start my tratment, which was not covered by Blue Cross. However, I like to know if Blue Cross covers any cost to upgrade or purchase any new accesories for the device I am using in my tratment. Please, I apreciate your attention
Hi Maritza. We’d be happy to help. Please give our Customer Services team a call at 1-800-661-6995. Office hours are 6 a.m. to 6 p.m. MT Monday through Friday.