It’s common to forget your password. Don’t worry. We’ve made changing your password easy—just follow the steps below.

Here’s how you can change your forgotten password.

  • Select “Forgot your password.”
  • Fill in your login ID and email address, then click “Next.”
  • Answer your security question, then click “Next.”
  • Create your new password that’s eight to 50 characters with at least one number and one letter. Click “Next” after you’ve entered your new password.
  • That’s it! You’ll receive an email confirming that your password has been updated. 

To avoid this from happening again, check out our ways to create a secure, memorable password.

An infographic images providing tips on how to create a secure password. Tips include lyrics from a favourite song, choosing four random words, if you have to write them down disguise them, use a browser that stores passwords, avoid typical patterns such as 123456 and finally creating a passcode pattern

If you’re still experiencing difficulties, contact us toll free at 1-800-661-6695. Our office hours are 8:30 a.m. to 5 p.m. (Mountain Time) Monday through Friday

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