If navigating the current pandemic has taught us anything, it’s to not take certain things in life for granted—one of those being travel. For many of us, COVID-19 has impacted travel plans near and far and we are itching to find out when it will be safe to visit our favourite international destinations again.

Though we don’t have all the answers to your questions, here are some frequently asked travel questions and answers to help put your mind at ease.

When will Alberta Blue Cross® be selling travel insurance again?

Currently, the Government of Canada travel advisory is at a level three, which is to avoid non-essential travel. So, before we can sell travel insurance again, this advisory will need to become a level two: to exercise a high degree of caution, a level one: exercise normal security precautions or be removed completely.

Our number one priority is your safety and the safety of others, which is why we must abide by these levels. For more information on the risk levels, visit the Government of Canada’s travel advisories web page.

When will Alberta Blue Cross sell travel insurance to go to the United States?

Similar to the above, the current level three travel advisory advises against non-essential travel including travel to the United States. Before we can sell travel insurance to go to the United States, this advisory also needs to become a level two, one or removed completely. Plus, the Canada-U.S. border will need to re-open.

When you start selling travel plans again, will there be coverage for COVID-19 if I buy emergency medical insurance? 

Yes; you will be covered for COVID-19 if you have not had any symptoms or a diagnosis in the 90 days prior to your departure date. You also cannot be awaiting a test result or have been in contact with anyone who tested positive in the last 14 days.

Will there be coverage for COVID-19 if I buy Trip Cancellation, Trip Interruption and Baggage insurance? 

As COVID-19 is now an anticipated event, it will not be covered.

Where do I check for travel advisories? 

Please visit the Government of Canada’s travel website for travel advice and advisories.

For more information on our travel coverage as it relates to COVID-19, please visit our website.

5 Comments

  • Daryl Meyer says:

    I am existing customer with out of country coverage. Am I covered for COVID-19 when travelling to the a United States. I haven’t received any documentation to the contrary. Thanks

    • Mike Perkins says:

      Daryl. I spent a considerable period of time last week talking to 4 different people in various departments trying to get the same information. To make a long story short , I finally received both verbal and written confirmation from the Team Lead-Individual Products Retention that if you are an existing client with previously purchased travel insurance you continue to be covered under your travel insurance policy for everything EXCEPT anything related to Covid 19, subject to the time limits, coverage limits and stability periods set forth in the policy. In addition Alberta Blue Cross does not currently sell Covid 19 travel insurance, although it appears that both Ontario Blue Cross and Quebec Blue Cross do, which seems strange. If you are looking for Covid 19 travel insurance then try Medipac, which is the recommended insurer of the Canadian Snowbirds Association.

    • Hi Daryl,
      As of March 13, 2020, the Government of Canada has issued an official notice to avoid all non-essential travel outside of Canada. In accordance with this notice, Alberta Blue Cross emergency medical travel coverage will not provide coverage for any claims related to COVID-19 incurred outside Canada for departures commencing March 14, 2020 or after.
      We recommend you check the Canadian travel advisories frequently. But, it’s critical to check before you book your trip and right before you leave.

      • Theo says:

        My understanding is that we will be covered for non-Covid related claims, though, correct?

        • Hi Theo,
          Yes you would be covered for non-COVID related claims, providing you don’t fall into any of the medical exclusions on your plan. We recommend (especially nowadays with things changing so frequently) that if you’re planning to travel, you should contact CanAssistance at 1-888-772-2583 to discuss any rules of exclusions that may apply at the time of your departure.

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